Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Byrne

Concord

Summary

Talented Inside sales representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced Inside sales representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level inside sales representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

15
15
years of professional experience

Work History

Project Manager

Romanoff Group
Charlotte
09.2024 - Current
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Facilitated resolution of conflicts between team members when necessary.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Managed multiple projects with competing deadlines simultaneously.
  • Created and implemented processes to ensure successful completion of projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Developed and maintained project plans, timelines, and budgets.
  • Provided guidance to team members regarding tasks assigned to them.

Assistant Project Manager

Romanoff Group
Charlotte
05.2024 - 09.2024
  • Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
  • Implemented quality control measures throughout each stage of a project's lifecycle.
  • Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
  • Created and maintained detailed project documentation including schedules, budgets, change orders and invoices.
  • Identified risks associated with projects and developed strategies for mitigating those risks.
  • Assisted with the preparation of presentations, reports and other documents related to projects.
  • Coordinated project activities and monitored progress to ensure timely completion of tasks.
  • Developed project plans, identified resources and established deadlines.
  • Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.
  • Worked closely with senior managers to ensure that all projects were completed according to schedule.

Inside Sales Representative

Nbhandy
04.2020 - 04.2024
  • Service customers with placed orders, place purchase orders to vendors, help account managers with their accounts
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Quoted prices, credit terms and other bid specifications.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Provided customers with product information, pricing and availability.
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Followed up on pending orders and inquiries in a timely manner.
  • Established relationships with key decision makers at target companies.
  • Contributed ideas for improving internal processes related to sales operations.
  • Cross-sold additional products or services based on customer needs.
  • Assisted in resolving customer complaints in a prompt manner.
  • Conducted cold calls to generate new business leads.
  • Conducted outbound calls to existing clients to upsell products or services.

CLASS A TRUCK DRIVER

N.B. HANDY
05.2015 - 04.2020
  • Load and deliver customer orders in a safe and efficient manner
  • Pull customers order using RF scanner.

MATERIAL HANDLER

N.B. HANDY
11.2012 - 05.2015
  • Pulled Customer orders using Rf scanner
  • Load trucks for delivery
  • Created ANS'S using WSM Mincron
  • Receive and shelf product

INSTALLATION TECHNICIAN

Concord heating, CONCORD HEATING AND AIR
03.2010 - 11.2012
  • Installed HVAC systems and the air ducts

Education

school or -

M ROBINSON HIGH SCHOOL
Concord, NC

Skills

  • Fluent with mincron software
  • Forklift
  • Inside Sales
  • Smart distributor
  • Certifications and Licenses
  • Customer Relationship Management
  • Verbal and Written Communication
  • Daily Workflows
  • Data Entry
  • Sales Expertise
  • Goals and Performance
  • Paperwork Drafting
  • Account Acquisition
  • Order Management
  • Customer Service and Assistance
  • Phone and Email Etiquette
  • Database Management
  • Closing Sales
  • Applied Mathematics
  • Payment Processing
  • Lead Generation
  • Product Knowledge
  • Relationship Development
  • Prospect Follow-Up
  • Superior Organizational Skills
  • Credit and Debt Card Processing
  • Restock Shelves
  • Serve Customers
  • Reminder Calls
  • Google Chrome
  • Project management
  • Contract negotiation
  • Risk assessment
  • Quality control
  • Time management
  • Strategic planning
  • Effective communication
  • Team guidance
  • Documentation management
  • Expense reports

Timeline

Project Manager

Romanoff Group
09.2024 - Current

Assistant Project Manager

Romanoff Group
05.2024 - 09.2024

Inside Sales Representative

Nbhandy
04.2020 - 04.2024

CLASS A TRUCK DRIVER

N.B. HANDY
05.2015 - 04.2020

MATERIAL HANDLER

N.B. HANDY
11.2012 - 05.2015

INSTALLATION TECHNICIAN

Concord heating, CONCORD HEATING AND AIR
03.2010 - 11.2012

school or -

M ROBINSON HIGH SCHOOL
Jonathan Byrne