JOMARIE MILLS
Concord
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative REMOTE
Concentrix
10.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trouble shooting technique with different ios software's
- Provide hardware support , set up appointments for instore support
- Assist with billing questions on certain subscriptions that are billed through the device .
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
warehouse associate / trainer
Amazon warehouse
01.2017 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Entered quantity received against purchase order in computer system.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
billing representative
Teleperformance
02.2017 - 04.2018
- Streamlined billing processes for improved efficiency and reduced errors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Assisted in the development of departmental goals and strategies related to billing operations, contributing to overall business growth.
- Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- High call volume environment up to 50 calls a day
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Comcast
11.2014 - 08.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Trained staff on operating procedures and company services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
Education
High school diploma -
Wilby High School
Waterbury, CT06.2013
Skills
- Highly skilled and detail-oriented customer service with 5 years of experience deescalating high rate customers, high calls volume, and multitask big through several programs to assist customers Proficient in multiple programming languages, software development methodologies, and database management systems Strong problem-solving skills and ability to work effectively in a team-based environment
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Appointment Scheduling
- Documentation
- Administrative Support
- Microsoft Office Suite
- Scheduling
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative REMOTE
Concentrix
10.2022 - 03.2024
billing representative
Teleperformance
02.2017 - 04.2018
warehouse associate / trainer
Amazon warehouse
01.2017 - 08.2022
Customer Service Representative
Comcast
11.2014 - 08.2016
High school diploma -
Wilby High School
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