Joèl S. Saahir
Charlotte
Summary
To obtain a position in a progressive company where I may utilize the skills conditioned throughout my matriculation in the workforce.
Overview
9
9
years of professional experience
Work History
Exceptional Children Teacher's Assistant
Charlotte Mecklenburg School System
Charlotte
2023.08 - Current
- Set up and assisted with audiovisual equipment operation.
- Participated in IEP meetings as requested by the teacher or school administration.
- Participated in professional development workshops to improve teaching skills and knowledge.
Customer Service Specialist
Sunlight Financial
Charlotte
2022.04 - 2023.03
- Duties include but are not limited to problem solving, discussing technical concerns, and creating an environment of satisfaction for the customer.
- I maintain emails, folders for additional facilities, submit orders and service requests.
Warehouse Associate
Amazon.com
Charlotte
2021.09 - 2022.04
- Currently working as a Process Guide which serves next in line to management.
- Certified Forklift, electric pallet jack.
Customer Service Representative
Joerns Healthcare LLC
Charlotte
2020.03 - 2021.08
- Duties included but not limited to problem solving, discussing technical concerns, and creating an environment of satisfaction for the customer.
- I maintained emails and folders for different facilities as they submitted orders and service requests.
Customer Service Representative
Positec Tool Corporation
Charlotte
2019.05 - 2020.02
- Duties included but not limited to problem solving, working with technical concerns, in an environment of customer satisfaction.
- To gain a better understanding with customers, I worked with the actual tools to enable me to explain any concerns.
Customer Service Representative
Convergy's
Charlotte
2016.07 - 2019.04
- Duties included but not limited to problem solving, discussing technical concerns, and creating an environment of satisfaction for the customer.
Education
Forsyth Technical Community College
Winston Salem, NC05.2015
North Carolina Central University
Durham, NC08.2011
Diploma -
Parkland Magnet High School
Winston-Salem, NC06.2010
Skills
- Strong verbal and written communication skills
- Customer Satisfaction
- Customer experience
- Time Management
- Proficient in Microsoft Office Applications
- Teamwork
- Data Entry
- Microsoft Excel
Timeline
Exceptional Children Teacher's Assistant
Charlotte Mecklenburg School System
2023.08 - Current
Customer Service Specialist
Sunlight Financial
2022.04 - 2023.03
Warehouse Associate
Amazon.com
2021.09 - 2022.04
Customer Service Representative
Joerns Healthcare LLC
2020.03 - 2021.08
Customer Service Representative
Positec Tool Corporation
2019.05 - 2020.02
Customer Service Representative
Convergy's
2016.07 - 2019.04
Forsyth Technical Community College
North Carolina Central University
Diploma -
Parkland Magnet High School