Jokebed Osorto
Eden
Summary
Results-driven professional with proven expertise in communication, organization, and problem-solving. Demonstrated ability to enhance efficiency through simultaneous interpretation and quality work delivery. Recognized for strong teamwork and commitment to achieving organizational goals. Dedicated to continuous learning and professional growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Traveling Merchandiser
Neptune Retail Solutions
01.2024 - Current
- Arranged shelves, racks, and bins according to prepared sketches and planograms across various locations.
- Organized displays to comply with company standards and specifications.
- Assisted customers in locating desired items efficiently within store environments.
- Operated machinery and tools safely, maintaining optimal operational efficiency.
- Resolved issues effectively, demonstrating strong problem-solving capabilities.
- Ensured secondary product placements were fully stocked, accurately signed, and aligned with schematics.
- Maintained full distribution of existing SKUs to meet client and company objectives.
- Completed paperwork and reports accurately and timely, including recaps, itineraries, and expense reports.
Independent Contractor/Customer Service Representative
Liveops
06.2021 - 12.2023
- Efficiently identified customer needs and responded to inquiries via phone.
- Analyzed feedback data to refine customer service processes.
- Reviewed requests, resolved questions, and defined specifications before order completion.
- Delivered exceptional customer support through prompt query response and call returns.
- Coordinated timely product and service shipping to customers.
- Provided product information and processed orders via telephone.
- Managed incoming patient calls and conducted outgoing inquiries.
- Processed credit card payments and updated insurance information over the phone.
Patient Service Representative
Greensboro Ear Nose and Throat, WFBM
Greensboro
12.2016 - 09.2019
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Answered incoming calls promptly to ensure efficient patient service.
- Scheduled patient appointments and procedures, optimizing department workflow.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Registered incoming referrals and processed requests for medical records.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Scanned documents into electronic health record system as needed.
- Supplied doctors with daily surgical cards for operational readiness.
- Interpreted complex data to simplify options available to patients.
- Performed administrative duties such as filing, faxing, photocopying.
- Applied HIPAA privacy and security regulations while handling patient information.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated with patients and healthcare professionals to meet patient needs.
Customer Service/Cashier
Lane Bryant
High Point
09.2007 - 01.2008
- Greeted customers and provided assistance with inquiries.
- Resolved customer complaints to enhance satisfaction.
- Computed and recorded transaction totals accurately.
- Received payments through cash, check, credit card, or automatic debit methods.
- Counted cash drawer regularly to ensure accuracy of funds.
- Bagged, boxed, and wrapped merchandise for customer convenience.
- Stocked shelves and marked prices on items for clarity.
- Maintained organized work area to promote efficiency.
Customer Service/Cashier
Sears Roebuck and Co.
Gastonia
06.2006 - 12.2006
- Resolved customer complaints to enhance satisfaction and retention.
- Processed credit and debit card transactions while validating checks for accuracy.
- Requested customer information during credit applications to ensure compliance.
- Stocked shelves and marked prices on items to optimize inventory management.
- Maintained a well-organized work area to promote efficiency.
Education
High School Diploma -
Pearblossom Private School
Pearblossom, CA01-2006
Skills
- Bilingual proficiency in Spanish and English
- Advanced Microsoft applications
- Healthcare software expertise
- Customer service excellence
- Customer account setup
- Workflow organization for customer timelines
- Insurance verification
- Electronic health records
- Scheduling appointments
- Data analysis
- Time management
- Attention to detail
- Recordkeeping strengths
- Computer proficiency
- Billing procedures
- Technical troubleshooting
- Data entry
- Payment collection
Certification
- SheCodes Basic: Introduction to Coding
Timeline
Traveling Merchandiser
Neptune Retail Solutions
01.2024 - Current
Independent Contractor/Customer Service Representative
Liveops
06.2021 - 12.2023
Patient Service Representative
Greensboro Ear Nose and Throat, WFBM
12.2016 - 09.2019
Customer Service/Cashier
Lane Bryant
09.2007 - 01.2008
Customer Service/Cashier
Sears Roebuck and Co.
06.2006 - 12.2006
High School Diploma -
Pearblossom Private School
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