Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Joi Tapper

Joi Tapper

Licensed Cosmetologist
Charlotte

Summary

Ambitious and detail-oriented professional offering 8+ years of diverse experience in customer service, financial services, dental assisting, and cosmetology. Seeking a long-term role where I can apply my skills in client relations, problem-solving, and business management to contribute meaningfully to a dynamic team. Eager to grow within a company while leveraging my entrepreneurial background and financial services expertise.


Overview

8
8
years of professional experience
2
2
Certifications

Work History

Customer Service Representative, Lowe's Credit

Synchrony Financial, Resolution Services
03.2019 - 05.2021


  • Provided specialized customer service for Lowes credit card accounts, resolving account issues and providing information about products and services.
  • Helped customers with account balance inquiries, payment processing, and product offerings.
  • Assisted with billing inquiries, payments, fraud alerts, and account management, providing high-quality service to customers.
  • Lowered wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
  • Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
  • Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
  • Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
  • Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
  • Assisted customers in navigating company website or online portal to facilitate self-service solutions where appropriate.
  • Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered extensive knowledge of products and services.
  • Managed a high volume of customer interactions, handling inquiries and complaints with tact and efficiency.


Customer Service Representative

Principal Financial Services
04.2023 - 09.2023
  • Assisted clients with 401k plan management and loan inquiries, ensuring smooth account management and timely resolutions.
  • Provided educational support regarding investment options and retirement planning to improve clients' financial literacy.
  • Managed account updates, processed loan applications, and responded to client questions with accuracy and professionalism.
  • Demonstrated strong problem-solving skills in handling sensitive financial matters, maintaining confidentiality and compliance with company policies.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Sandwich Artist

Subway
08.2017 - 03.2019
  • Delivered outstanding customer service while preparing food orders, ensuring accuracy and customer satisfaction.
  • Managed inventory and performed opening and closing duties, including stock management and cash register maintenance.
  • Worked efficiently in a fast-paced environment, maintaining a clean and organized work area.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.

Licensed Cosmetologist / Owner

AssembledbyNadia LLC
01.2020 - Current
  • Owner and stylist of a successful hairstylist business, providing personalized haircuts, coloring, and styling services to a wide range of clients.
  • Built a loyal client base through word-of-mouth referrals and strong social media marketing, helping to grow the business from the ground up.
  • Managed all aspects of the business including appointment scheduling, customer relations, marketing, and financial management.
  • Stayed up-to-date with industry trends, ensuring clients receive the latest in hair styling techniques and treatments.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
  • Increased salon revenue through effective upselling of products and services.
  • Built a loyal clientele base through exceptional customer service and personalized care.

Education

Licensed - Cosmetology

Paul Mitchell The School
Charlotte, NC
05.2001 -

High School Diploma -

West Mecklenburg High School
Charlotte
05.2001 -

Skills

  • Customer Service Excellence: Expertise in managing customer inquiries, resolving issues, and enhancing customer satisfaction across various industries
  • Financial Services: Experience assisting clients with 401k plans, loans, and account management, providing exceptional service in financial matters
  • Business Management: Owner and operator of a successful hairstylist business, managing client relationships, appointments, marketing, and financials
  • Cosmetology & Hair Styling: Licensed cosmetologist with skills in cutting, coloring, styling, and consultation
  • Sales & Upselling: Proven ability to drive sales and meet targets while providing a personalized customer experience
  • Time Management & Multitasking: Skilled in managing multiple tasks in high-pressure environments, ensuring accuracy and efficiency
  • Team Collaboration & Leadership: Strong interpersonal skills, fostering a positive and collaborative work atmosphere in team-based settings
  • Technical Skills: Proficient in Dentrix Dental Software, Windows, and social media marketing for business promotion
  • Call center experience
  • Complaint handling
  • Typing speed
  • Account updating
  • Problem-solving skills

Certification

Licensed Cosmetologist Paul Mitchell, Charlotte, NC

Additional Information

  • Authorized to work in the US for any employer.
  • Willing to relocate for the right opportunity.

Timeline

Licensed Cosmetologist Paul Mitchell, Charlotte, NC

10-2024

Customer Service Representative

Principal Financial Services
04.2023 - 09.2023

Licensed Cosmetologist / Owner

AssembledbyNadia LLC
01.2020 - Current

Customer Service Representative, Lowe's Credit

Synchrony Financial, Resolution Services
03.2019 - 05.2021

Certified Dental Assistant, Charlotte Dental Assistant School, Charlotte NC

10-2018

Sandwich Artist

Subway
08.2017 - 03.2019

Licensed - Cosmetology

Paul Mitchell The School
05.2001 -

High School Diploma -

West Mecklenburg High School
05.2001 -

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Joi TapperLicensed Cosmetologist