Summary
Overview
Work History
Education
Skills
Accomplishments and Activities
Languages
Interests
Timeline
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Johnny Moose

Greensboro,NC

Summary

Experienced professional with a strong background in leadership and team management, consistently achieving desired outcomes and fostering collaboration within teams. Skilled in strategic planning, creative problem-solving, and adapting to dynamic environments. Recognized for dependability, clear communication, and delivering outstanding results. Highly organized with meticulous attention to detail. Emphasizes customer rapport and fostering community relations.

Overview

14
14
years of professional experience

Work History

Store Manager

Pet Supermarket
06.2019 - Current
  • Supervise day-to-day operations and foster positive relationships in the community with pet parents.
  • Large focus on customer service experience, ensuring guests get world class service.
  • Streamlined operations, allowing revenue to increase 2-5% month over month.

Personal Trainer

YMCA of Catawba County
05.2018 - 07.2019
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Worked with 5 clients, each buying comprehensive training packages.

4th Key and Shift Manager

Pet Supermarket
06.2018 - 06.2019
  • Introduction to pet retail.
  • Learned how to care for numerous types of animals and how to sell products in accordance to proper animal care.
  • Trained staff and managed operations to ensure KPI's were met on a daily basis.
  • Highest percentage of sales in private brand dog and cat food in the company, holding 40% of total dog and cat food sales month over month for over a year.

Shift Manager

Panera Bread
03.2011 - 06.2018
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Ticket times for order completion kept below 3 minutes, increasing customer satisfaction and return service.

Education

Associate's degree -

Catawba Valley Community College
Hickory, NC
05.2016

High School Diploma -

Hickory High School
Hickory, NC
06.2010

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Staff training and development
  • Task delegation
  • Goal setting
  • Workload management
  • Conflict resolution
  • Customer rapport

Accomplishments and Activities

  • Earned full time store manager position at Pet supermarket in 2021. Maintained positive sales and KPI growth through COVID and following years, keeping store earning at $1.8 million per year.
  • Manage, coach, train a team of managers and associates daily to achieve sales goals and offer world class customer service.
  • Have been a part of building and opening two new stores in North Carolina, one in Concord and the most recent in Roanoke Rapids.
  • In my free time, I have a dedication to accruing books in an effort to create my own personal library, which is considered so at 1,000 books. I am only at 200 books currently, but going book buying is something I consider a special event. I have three bookcases that cover a large wall in my house with plenty of space left to be filled.
  • I am an artist, and I dedicated a year and a half using chalk to create murals for my garage gym. The process was difficult in the beginning, but after figuring out technique and the medium I was working with, I was able to finish up my project very quickly. I plan to create something at a larger scale in the near future!

Languages

Spanish
Limited Working

Interests

  • Drawing and Painting
  • Avid Reader
  • Lifting weights

Timeline

Store Manager

Pet Supermarket
06.2019 - Current

4th Key and Shift Manager

Pet Supermarket
06.2018 - 06.2019

Personal Trainer

YMCA of Catawba County
05.2018 - 07.2019

Shift Manager

Panera Bread
03.2011 - 06.2018

High School Diploma -

Hickory High School

Associate's degree -

Catawba Valley Community College
Johnny Moose