Johnny Marks

• Dynamic restaurant manager with 11+ years of experience leading high‑volume dining operations and driving exceptional guest satisfaction. Known for strengthening team performance, maintaining flawless food safety standards, and elevating operational efficiency. Adept at staff development, conflict resolution, and leading fast‑paced environments with a proactive, hands‑on management style.
• Achieved 100% health inspection compliance for three consecutive years across five venues.
• Ensured compliance with food safety regulations, minimizing risk and safeguarding guest health.
• Maintained sanitation and safety standards in dining areas, enhancing guest experience and satisfaction.
• Resolved guest issues promptly professionally and efficiently.
• Supported kitchen staff during busy hours during peak demand periods.

• Anticipated guest needs and delivered proactive service.
• Resolved guest concerns promptly, ensuring consistently high satisfaction.
• Ensured strict cleanliness and sanitation standards across dining areas, contributing to guest safety and satisfaction.
• Coordinated support for FOH and BOH teams during peak service periods, enhancing overall operational flow.
• Facilitated daily team meetings to align performance goals, improve communication, and address operational updates.
• Oversaw recruitment and hiring processes to build effective teams.

• Prepared meals efficiently, supporting timely service in a fast-paced kitchen environment.
• Prepared food daily with precision, contributing to smooth kitchen operations in a fast-paced environment.
• Ensured proper dating and storage of food items to maintain food safety and quality.

• Oversaw daily retail and commercial operations, ensuring consistent sales performance.
• Managed staff development and inventory control, optimizing operational efficiency.
• Enhanced customer satisfaction through implementation of strong service standards.

Restaurant Crew Member — Various Locations (GA & TN), 1986 – 2006
Steak and Ale • Pizza Hut • Red Lobster • Sonny’s BBQ • Steak & Shake • Rib Country

Assisted Store Manager in specialty sales operations, enhancing customer engagement and product knowledge among staff.

Owner/Operator — John Marks Trucking, 1991 – 1995

Plant Manager — Williams Brothers Concrete, 1989 – 1991

Transported goods for timely delivery, maintaining safety and compliance with transportation regulations.

Foreman — Store House, 1986 – 1988

Assistant Restaurant Manager — Po Folks Restaurant, 1981 – 1986

Assistant Manager — Farrell’s Ice Cream Parlor (Mudge Enterprises), 1978 – 1981

Restaurant Team Member — Marriott Corporation, 1973 – 1978