JOHNNIE RICHARDSON
Charlotte
Summary
Seasoned IT and operations professional with over 11 years of experience in technical support, desktop troubleshooting, AV systems, and cross-functional team leadership. Proven track record as an IT Production Supervisor, providing end-user support, configuring networks, and managing technical logistics across branches. Seeking a Help Desk/Desktop Technician role to leverage hands-on experience in technical support, problem-solving, and customer service.
Overview
13
13
years of professional experience
Work History
Supply Chain (Cross Rental Coordinator)
SmartSource Rentals
Atlanta
05.2024 - Current
- Coordinated AV gear sourcing with nationwide vendors for high-profile events
- Aligned gear availability with project deadlines through internal collaboration
- Monitored delivery timelines and resolved shortages or conflicts with suppliers
- Remote
IT Production Supervisor
SmartSource Rentals
04.2020 - 05.2024
- Supervised 8–10 employees across branches in daily IT operations
- Managed hardware/software deployments and basic network setups
- Provided tech support for client setups, printer configs, and system troubleshooting
IT / AV Field Service Technician
SmartSource Rentals
11.2018 - 04.2020
- Deployed and tested IT/AV equipment for live events and trade shows
- Delivered on-site tech support, earning multiple service awards
- Handled live troubleshooting and client communications
Lead Audio Visual Technician
PSAV
Charlotte
08.2014 - 10.2018
- Executed AV setups for corporate events and seminars
- Trained and mentored new technicians
- Managed vendor coordination and technical execution
Event Staff Supervisor
NBA – Charlotte Hornets
Charlotte
08.2015 - 10.2016
- Led 7–10 team members to support live game-day operations
- Developed staff recognition programs and ensured VIP satisfaction
Event Coordinator
NBA – Orlando Magic
Orlando
05.2012 - 01.2014
- Handled high-level client relations and event documentation
- Initiated internal recognition programs to boost morale and efficiency
Education
Bachelor of Science - Music Business
Full Sail University
Winter Park, FL01.2010
Associate of Arts - Recording Arts
Full Sail University
Winter Park, FL01.2009
Skills
- Hardware/Software Support: Installation, configuration, and troubleshooting (Windows & Mac)
- Technical support escalation
- Team leadership
- Networking: TCP/IP, basic LAN/WAN, Cat5/Cat6 cabling
- Tools & Systems: Microsoft Office Suite, SharePoint, WebEx, Compass, Workforce Navigator
- AV & IT: Peripheral setup, video conferencing, LED controller (Navistar Pro), projector/sound setup
- Other Skills: Ticket handling, remote support, technical inquiries, multitasking, customer service
Timeline
Supply Chain (Cross Rental Coordinator)
SmartSource Rentals
05.2024 - Current
IT Production Supervisor
SmartSource Rentals
04.2020 - 05.2024
IT / AV Field Service Technician
SmartSource Rentals
11.2018 - 04.2020
Event Staff Supervisor
NBA – Charlotte Hornets
08.2015 - 10.2016
Lead Audio Visual Technician
PSAV
08.2014 - 10.2018
Event Coordinator
NBA – Orlando Magic
05.2012 - 01.2014
Bachelor of Science - Music Business
Full Sail University
Associate of Arts - Recording Arts
Full Sail University
Similar Profiles
Ronnie SmithRonnie Smith
National Project Coordinator at SmartSourceNational Project Coordinator at SmartSource
John GreenJohn Green
Senior Vice President at SmartSource IncorporatedSenior Vice President at SmartSource Incorporated
John GreenJohn Green
Senior Vice President at SmartSource IncorporatedSenior Vice President at SmartSource Incorporated
Chanisse BatesChanisse Bates
Customer Pickup Coordinator at FedEx GroundCustomer Pickup Coordinator at FedEx Ground
Tavis MackTavis Mack
Gender Affirming Navigation Specialist at Planned Parenthood South AtlanticGender Affirming Navigation Specialist at Planned Parenthood South Atlantic