Summary
Overview
Work History
Education
Skills
Timeline
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JOHNNIE RICHARDSON

Charlotte

Summary

Seasoned IT and operations professional with over 11 years of experience in technical support, desktop troubleshooting, AV systems, and cross-functional team leadership. Proven track record as an IT Production Supervisor, providing end-user support, configuring networks, and managing technical logistics across branches. Seeking a Help Desk/Desktop Technician role to leverage hands-on experience in technical support, problem-solving, and customer service.

Overview

13
13
years of professional experience

Work History

Supply Chain (Cross Rental Coordinator)

SmartSource Rentals
Atlanta
05.2024 - Current
  • Coordinated AV gear sourcing with nationwide vendors for high-profile events
  • Aligned gear availability with project deadlines through internal collaboration
  • Monitored delivery timelines and resolved shortages or conflicts with suppliers
  • Remote

IT Production Supervisor

SmartSource Rentals
04.2020 - 05.2024
  • Supervised 8–10 employees across branches in daily IT operations
  • Managed hardware/software deployments and basic network setups
  • Provided tech support for client setups, printer configs, and system troubleshooting

IT / AV Field Service Technician

SmartSource Rentals
11.2018 - 04.2020
  • Deployed and tested IT/AV equipment for live events and trade shows
  • Delivered on-site tech support, earning multiple service awards
  • Handled live troubleshooting and client communications

Lead Audio Visual Technician

PSAV
Charlotte
08.2014 - 10.2018
  • Executed AV setups for corporate events and seminars
  • Trained and mentored new technicians
  • Managed vendor coordination and technical execution

Event Staff Supervisor

NBA – Charlotte Hornets
Charlotte
08.2015 - 10.2016
  • Led 7–10 team members to support live game-day operations
  • Developed staff recognition programs and ensured VIP satisfaction

Event Coordinator

NBA – Orlando Magic
Orlando
05.2012 - 01.2014
  • Handled high-level client relations and event documentation
  • Initiated internal recognition programs to boost morale and efficiency

Education

Bachelor of Science - Music Business

Full Sail University
Winter Park, FL
01.2010

Associate of Arts - Recording Arts

Full Sail University
Winter Park, FL
01.2009

Skills

  • Hardware/Software Support: Installation, configuration, and troubleshooting (Windows & Mac)
  • Technical support escalation
  • Team leadership
  • Networking: TCP/IP, basic LAN/WAN, Cat5/Cat6 cabling
  • Tools & Systems: Microsoft Office Suite, SharePoint, WebEx, Compass, Workforce Navigator
  • AV & IT: Peripheral setup, video conferencing, LED controller (Navistar Pro), projector/sound setup
  • Other Skills: Ticket handling, remote support, technical inquiries, multitasking, customer service

Timeline

Supply Chain (Cross Rental Coordinator)

SmartSource Rentals
05.2024 - Current

IT Production Supervisor

SmartSource Rentals
04.2020 - 05.2024

IT / AV Field Service Technician

SmartSource Rentals
11.2018 - 04.2020

Event Staff Supervisor

NBA – Charlotte Hornets
08.2015 - 10.2016

Lead Audio Visual Technician

PSAV
08.2014 - 10.2018

Event Coordinator

NBA – Orlando Magic
05.2012 - 01.2014

Bachelor of Science - Music Business

Full Sail University

Associate of Arts - Recording Arts

Full Sail University

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