John Michael Lauer
Apex,NC
Summary
Hardworking concessions cashier with a proven track record at Droschak Communications, delivering exceptional customer service and ensuring food safety. Engaging personality, I excelled in high-volume environments, consistently enhancing guest relations and maintaining optimal inventory levels for seamless operations. Reliable and organized, I thrive in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Concessions Cashier
Droschak Communications
05.2023 - Current
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Efficiently restocked supplies as needed, maintaining optimal levels for uninterrupted service.
- Maintained clean, organized workspace according to operational standards.
- Demonstrated strong knowledge of menu offerings to answer inquiries and make recommendations effectively.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Managed time effectively, prioritizing tasks when faced with multiple demands simultaneously.
Consessions Cashier
Wake Med Soccer Park/Backyard Bistro
03.2018 - 03.2020
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Contributed to a welcoming environment by greeting customers warmly upon arrival at the concession stand.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
- Communicated stand offerings and answered guest questions regarding orders.
Education
Apex Friendship High School
Apex, NC06-2028
Skills
- Safe food handling
- Surface cleaning
- Food storage
- Guest relations
- Supply restocking
- Concessions stand setup
- Fast and efficient service worker
- Cleaning and sanitation
- Reliable and punctual
- Organized multi-tasker
- Effective communication
- Engaging personality
Timeline
Concessions Cashier
Droschak Communications
05.2023 - Current
Consessions Cashier
Wake Med Soccer Park/Backyard Bistro
03.2018 - 03.2020
Apex Friendship High School
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