Johnathan Hopper
Charlotte,NC
Summary
Dedicated multi-sector with excellent experience within many industries. Maintains professional demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Case Manager
Reserve Health
01.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted public safety clients in scheduling appointments for physical's , referrals, and drafting treatment plans with nurse case manager.
- Monitored over 150 clients' progression and tracked client services to provide interventions and case closure.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Senior Digital Marketing Specialist
Townsquare Interactive
12.2020 - 01.2023
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Managed over 15 new digital projects monthly from initial concept through final implementation and live monitoring.
- Created smooth onboarding processes to help new clients adjust to their marketing plan and budget.
Senior Resident Advisor
Sylvan Homes
01.2019 - 12.2020
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Handled residents inquiries and suggestions courteously and professionally.
- Actively listened to residents, handled concerns quickly and deescalated major issues regarding home maintenance issues.
Customer Service Representative
State Farm
03.2018 - 12.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA12.2018
Skills
- Direct Operations
- Social Perceptiveness
- MS Office
- Data Entry and Analysis
- Verbal and Written Communication
- Generate Reports
- EMR Systems
- Calculating ROI
- Survey Consumers
- Clinical Messaging
- Google Analytics
- Brand Development
Timeline
Case Manager
Reserve Health
01.2023 - Current
Senior Digital Marketing Specialist
Townsquare Interactive
12.2020 - 01.2023
Senior Resident Advisor
Sylvan Homes
01.2019 - 12.2020
Customer Service Representative
State Farm
03.2018 - 12.2019
Bachelor of Science - Psychology
Georgia State University
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