Johnae Carrington
Fayetteville
Summary
Customer Service Representative with years of experience in delivering exceptional service and enhancing customer satisfaction. Demonstrates expertise in managing POS systems, time management, and communication, ensuring seamless operations and client engagement. Skilled in active listening and critical thinking, consistently exceeding expectations in dynamic environments.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
KP
North Carolina Food Service
Fayetteville
12.2024 - Current
- Maintain a clean dining room experience for the Soldiers of the United States Army.
Patient Service Representative
Aramark
Fayetteville
09.2023 - 09.2024
- Empathetically support patients, ensuring a welcoming healthcare environment.
- Assist patients during meal times, understanding varied dietary needs.
- Managed meal orders with precision, improving service delivery and ensuring patient dietary requirements were consistently met.
- Maintained accurate patient records and meal logs, ensuring compliance with dietary guidelines and enhancing operational efficiency.
Server
Walk On's Sports Bistreaux
Fayetteville
08.2022 - 09.2023
- Guided guests to optimal menu choices, boosting satisfaction and return visits.
- Coordinated with team to ensure smooth operations, elevating guest experience.
- Managed digital transactions with precision, enhancing order accuracy and speed
- Streamlined kitchen communication, significantly improving service efficiency
- Created a welcoming environment, fostering guest loyalty and positive reviews
- Achieved above 18% gratuity.
Customer Service Representative (WORK FROM HOME)
SYKES
Fayetteville
05.2021 - 07.2022
- Demonstrated patience and empathy while assisting customers with financial inquiries, fostering a positive customer
- Managed high-volume customer inquiries, achieving substantial improvements in response times and first-contact resolution
rates. - Collaborated with cross-functional teams to streamline service processes, resulting in a more efficient workflow and improved services.
- Partnered with technical teams to enhance online banking features, resulting in a smoother user experience and increased customer engagement.
- Implemented new customer service protocols, significantly reducing ticket resolution time and elevating service quality.
- Documented customer interactions in internal systems for follow-up.
Education
Westover High School
Fayetteville, NCSkills
- Customer Service (Expert)
- Active Listening
- Self Discipline
- Communication
- Time Management
- Organizational Skills
- Critical Thinking
- Technical Support
Timeline
KP
North Carolina Food Service
12.2024 - Current
Patient Service Representative
Aramark
09.2023 - 09.2024
Server
Walk On's Sports Bistreaux
08.2022 - 09.2023
Customer Service Representative (WORK FROM HOME)
SYKES
05.2021 - 07.2022
Westover High School