John Wilson
Graham,NC
Summary
Dynamic Senior Shop Technician with extensive experience at Gregory Poole Equipment Company, excelling in advanced troubleshooting and repairs of construction equipment. Recognized for enhancing customer satisfaction through expert advice and fostering teamwork. Proficient in diagnostic testing and committed to safety, contributing to a culture of excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Senior Shop Technician
Gregory Poole Equipment Company
08.2022 - Current
- Performed highly advanced troubleshooting and repairs on construction equipment
- Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
- Improved customer satisfaction by providing knowledgeable advice on recommended repairs and practices
- Aided training new technicians
- Contributed to a safer work environment by following all safety protocols as a Safety Mentor and participating as a member of the Branch Safety Team
SV Shop Technician
Gregory Poole Equipment Company
09.2021 - 08.2022
- Performed various advanced repairs on construction equipment
- Helped team meet customer service deadlines by working quickly and minimizing errors.
- Participated in ongoing training opportunities to stay current with industry trends and best practices in shop operations.
SV Technician II
Gregory Poole Equipment Company
05.2020 - 09.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed moderate mechanical repairs and assembly on construction equipment by trouble-shooting and using various diagnostic equipment
- Used hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment
SV Technician I/Student
Gregory Poole Equipment Company
08.2018 - 05.2020
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed simple repairs and simple maintenance procedures
- Proficiently demonstrated dealership practices and policy compliance
Education
Associate of Applied Science - Diesel Technology
Florence-Darlington Technical College
Florence, SC05-2020
Skills
- Machine operation
- Computer skills
- Welding techniques
- Electrical systems
- Mechanical aptitude
- Hand tools proficiency
- Diagnostic testing
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Senior Shop Technician
Gregory Poole Equipment Company
08.2022 - Current
SV Shop Technician
Gregory Poole Equipment Company
09.2021 - 08.2022
SV Technician II
Gregory Poole Equipment Company
05.2020 - 09.2021
SV Technician I/Student
Gregory Poole Equipment Company
08.2018 - 05.2020
Associate of Applied Science - Diesel Technology
Florence-Darlington Technical College
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