John Williams
Charlotte
Summary
Enthusiastic and highly motivated recent graduate of the McColl School of Business at Queen’s University interested in pursuing a career in the Financial Services Industry. A Division I Athlete, National Championship Rugby Player and former small business owner with a strong work ethic, and a passion for team building and collaboration. A robust customer service background and commitment to service both professionally and through volunteer activities.
Overview
5
5
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Volunteer/Intern
Next Step Clubhouse
05.2022 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
Intern
Trifecta Athletics
05.2021 - 08.2021
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
Cashier
Food Lion
05.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Owner/Operator
Rent-A-Rugby-Player
05.2018 - 12.2019
- Founded and managed Rent-A-Rugby Player, a furniture moving company, with an annualized revenue of $24,000.
- Managed day-to-day business operations.
- Solicited new business.
- Maintained excellent customer relationships with several repeat clients and referrals.
Education
Bachelor of Science - Business Administration
Queens University of Charlotte
Charlotte, NC05.2023
High School Diploma -
Levine Middle College High School
Matthews, NC05.2019
Skills
- Customer Service
- Cash Management
- Payments Processing
- Multitasking
- Problem-Solving
- Active Listening
- Suggestive Selling
- Business Development
Accomplishments
- Academic and Athletic Scholarship Recipient
- Started Successful Manual Labor Business (Rent-A-Rugby-Player)
- Collegiate Division 2 National Champion
Timeline
Server
Firebirds Wood Fired Grill
05.2022 - Current
Volunteer/Intern
Next Step Clubhouse
05.2022 - 08.2022
Intern
Trifecta Athletics
05.2021 - 08.2021
Cashier
Food Lion
05.2020 - 09.2020
Owner/Operator
Rent-A-Rugby-Player
05.2018 - 12.2019
Bachelor of Science - Business Administration
Queens University of Charlotte
High School Diploma -
Levine Middle College High School
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