John Taylor
Holly
Summary
Dynamic sales professional with a proven track record at Charter Communications, excelling in inbound sales and customer service. Skilled in upselling strategies and relationship building, I achieved high conversion rates by leveraging product knowledge and active listening. Committed to enhancing customer satisfaction and driving sales growth through effective communication and innovative solutions.
Inbound sales professional with broad experience in customer engagement and sales conversion. Skilled in active listening, persuasive communication, and problem-solving, ensuring high customer satisfaction and retention. Known for strong focus on team collaboration and adaptability to changing needs. Consistently driven to achieve results and exceed targets.
Overview
28
28
years of professional experience
Work History
Inbound Sales Agent
Charter Commuications
02.2004 - 06.2024
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Demonstrated adaptability by adjusting sales approach based on individual client preferences and feedback from supervisors.
- Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.
- Processed customer order, quote, and return transactions and offered additional products and services.
Store Manager
Movie Gallery
01.1996 - 03.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Associate of Science - Fine Arts And Science
Coastal Carolina Community College
Jacksonville, NCSkills
- Inbound sales
- High-volume call centers
- Goal oriented
- Product knowledge
- Market awareness
- Upselling strategies
- Performance metrics
- Cross-selling techniques
- CRM software
- Call management software
- Data entry skills
- Relationship building
- Email communication
Timeline
Inbound Sales Agent
Charter Commuications
02.2004 - 06.2024
Store Manager
Movie Gallery
01.1996 - 03.2004
Associate of Science - Fine Arts And Science
Coastal Carolina Community College
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