Oversaw operations across multiple store locations, ensuring compliance with company standards, budget goals, and customer satisfaction targets.
Monitored performance metrics, and implemented strategies to improve operational efficiency and profitability.
Contributed to the Employee Relations, and Food Safety & Quality Assurance Advisory Committees, promoting best practices and compliance.
Led initiatives to enhance employee engagement, accountability, and continuous improvement across all districts.
General Manager
Sheetz Inc.
12.2022 - 04.2024
Managed daily operations across two store locations, ensuring optimal performance and service quality.
Led staffing, training, and performance management to build and maintain high-performing teams.
Implemented strategic initiatives that improved sales, efficiency, and customer satisfaction.
Drove continuous improvement through coaching, data analysis, and team development.
Certified Performance Coach
Sheetz Inc.
12.2020 - 04.2024
Mentored aspiring store managers by providing individualized coaching on performance management, leadership effectiveness, and operational excellence.
Assessed participants' strengths and development needs, creating tailored action plans to enhance leadership competencies, and career readiness.
Fostered a culture of continuous improvement by implementing best practices in coaching, feedback delivery, and employee engagement.
Store Manager
Sheetz Inc.
09.2018 - 12.2022
Directed daily store operations, achieving consistent success in sales, staffing, and inventory management.
Developed and led high-performing teams, fostering accountability and operational excellence.
Implemented sales and process improvement strategies that enhanced profitability and efficiency.
Recognized for strong leadership and talent development that improved employee engagement and retention.
District Trainer
Sheetz Inc.
03.2016 - 03.2019
Delivered Responsible Alcohol Service training to all staff across the district.
Ensured all team members complied with local and state alcohol service regulations.
Assistant Manager
Sheetz Inc.
10.2014 - 12.2018
Supported the Store Manager in achieving operational targets, optimizing daily store performance, and ensuring adherence to company policies and standards.
Assisted in developing, coaching, and mentoring team members to enhance performance, engagement, and career growth.
Recognized with the Mission Pin for delivering exceptional service, and consistently exceeding expectations in alignment with the company's mission.
Shift Supervisor
Sheetz Inc.
01.2014 - 10.2014
Managed and coached team members, delegated tasks, and monitored performance to maintain productivity.
Education
Bachelor of Science - Architectural Design and Mechanical Design (Double Major), Business Administration