John Stroud
Mooresville
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
• Parts Sourcing Specialist
Safelite Auto Glass
07.2016 - 08.2024
- Identified potential suppliers to expand sourcing options and ensure diversity
- Enhanced supplier relationships by maintaining regular communication and addressing concerns promptly
- Collaborated with cross-functional teams to align sourcing activities with company objectives
• Customer Service Representative-Commercial
Safelite Auto Glass
05.2011 - 07.2016
- Improved customer satisfaction by quickly resolving inquiries and issues
- Enhanced team efficiency with effective communication and collaboration
- Handled high volume of calls, maintaining quality service
Dispatcher
Safelite Auto Glass
08.2011 - 10.2013
- Communicated with drivers and personnel to coordinate timely delivery of services
- Directed dispatching, routing, and tracking of 68 fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed
Repair Specialist
Safelite Auto Glass
06.2011 - 11.2011
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
- Contributed towards marketing efforts through participation in local events showcasing our repair services.
- Provided expert consultations to clients, recommending appropriate repair solutions based on device condition and budget constraints.
- Continuously expanded technical knowledge by attending industry conferences, webinars, and workshops to stay up-to-date on latest trends and advancements in the repair field.
Education
Bachelor of Science - Computer And Information Systems
DeVry University
Lombard, ILCertified Production Technician
Mitchell Community College
Statesville, NC03-2025
Skills
- Supplier management
- Relationship building
- Supply chain management
- Stakeholder communication
- Inventory management
- Vendor collaboration
- Interpersonal skills
- Data entry
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
• Parts Sourcing Specialist
Safelite Auto Glass
07.2016 - 08.2024
Dispatcher
Safelite Auto Glass
08.2011 - 10.2013
Repair Specialist
Safelite Auto Glass
06.2011 - 11.2011
• Customer Service Representative-Commercial
Safelite Auto Glass
05.2011 - 07.2016
Bachelor of Science - Computer And Information Systems
DeVry University
Certified Production Technician
Mitchell Community College
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