JOHN REAVES
Matthews
Summary
Results-oriented professional with 15+ years of experience overseeing initiatives and driving operational excellence. Skilled in enhancing customer satisfaction through outstanding service execution. Proven ability to implement strategic solutions, build high-impact teams, and foster lasting client partnerships. Expertise in project governance, software implementation, stakeholder collaboration, and enterprise data management. Management professional with a track record of developing and implementing strategic initiatives that drive business growth and improve operational efficiencies. Known for fostering a collaborative team environment and adapting to evolving business needs. Project management and client relations expertise ensuring high-quality outcomes and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Managing Consultant
Point B
04.2022 - Current
- Implement strategic approaches that result in a 20% increase in operational efficiency and business success metrics
- Lead enterprise software and data governance projects, ensuring alignment with organizational goals
- Govern and steer project resources throughout the project lifecycle, from initiation to steady-state operations
- Oversee requirements gathering, design, implementation management, QA, release management, and run book creation to ensure seamless transitions
- Manage multiple project activities using Jira, DevOps, Confluence, Teams, and SharePoint, promoting transparent reporting and efficient scheduling
- Facilitate weekly stakeholder sessions to define project scope, deliverables, resource allocation, and timelines
- Collaborate with data governance, analytics, and IT teams to ensure the integrity and security of data platforms and ETL frameworks
- Drive vendor management strategies, ensuring successful collaboration with third-party partners to meet key milestones
- Develop best practices, standardized documentation, and governance processes for project management frameworks
- Lead cross-functional teams in a matrixed environment, influencing, supporting, and managing project resources effectively
Account Manager
Sunbit
04.2021 - 04.2022
- Served as the primary liaison for client communication and engagement
- Launched 110 pilots with local and national optical and dental partners
- Supported clients in exceeding sales goals by 30% through strategic guidance
- Successfully retained all clients through effective vendor and customer management strategies
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
National Trainer and Thought Leader
Entegee Inc
09.2019 - 03.2021
- Oversaw nationwide e-learning sessions, training up to 60 students per class
- Facilitated over 300 one-hour virtual classes within six months
- Designed and implemented courses on Project Management, Stakeholder Management, Risk Management, Advanced Excel, and more
- Trained 2,000+ professionals on Planview PPO application within three months
- Aided workers with job improvement skills while developing alternative training methods.
Managing Consultant
HM Health Solutions
01.2018 - 01.2019
- Partnered with senior leadership to devise strategic plans for change management
- Led cross-functional teams in redesigning business processes using Six Sigma, Agile, and Design Thinking
- Implemented Salesforce for 200+ sales professionals, improving CRM efficiency
- Managed enterprise data projects, ensuring compliance with governance policies
Director of Emerging Products and Business Development
Travisoft
06.2015 - 10.2017
- Managed a $4M departmental budget, overseeing scope, cost, and quality across 50+ projects
- Launched two new product lines within six months, driving business growth
- Established a business development unit, integrating software solutions into Fortune 500 companies
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Education
Ph.D. - Management, Information Systems Management
Walden University
Master of Arts - Organizational Communication
George Mason University
Bachelor of Science - Speech Communication and Marketing
Radford University
Skills
- Strategic Initiative Planning
- Project Oversight
- Agile Framework Expertise
- Waterfall Methodology Expertise
- Hybrid Methodologies
- Performance Optimization
- Skill Development
- Relationship Alignment
- Influence Management
- Vendor Collaboration
- Stakeholder Collaboration
- Data Project Management
- Analytics Project Management
- Growth Strategy
- Market Expansion
- Insight-Driven Decision Making
- Reporting
- Service Excellence Frameworks
- Process Enhancement
- Enterprise Software Implementations
- System Implementations
- Change Management
- Business Process Optimization
Accomplishments
I have successfully managed and delivered more than 1000 projects, ranging in budgets from $100,000 to $200 million. My projects consistently meet deadlines and remain within budget while maintaining a negligible defect rate. As a trusted advisor to my clients, I have received numerous commendations for my work and commitment to excellence. I have a strong track record of not only delivering projects on time but often completing them ahead of schedule and under budget. I focus on creating dynamic project teams that are enthusiastic and motivated, resulting in exceptional outcomes and high-quality deliverables.
Certification
- Six Sigma Black Belt, GE Capital Consulting
- Project Management Professional (PMP), Project Management Institute
- Life Coach, Walden University
- Question, Persuade, Refer (QPR) Gatekeeper, Mental Health America of Central Carolinas
Voluntary Experience
- Chairman, Sigmas of Charlotte Foundation
- Board Member, House of NC
- One Blood Diamond Donor’s Club
- Board Member, YMCA, Baton Rouge, LA, 01/01/12, 12/31/15
Publications
- A Study of Groupthink in Project Teams
- COVID-19: When Life Comes at You Fast
- Will I Always Be A ___ In America?
Timeline
Managing Consultant
Point B
04.2022 - Current
Account Manager
Sunbit
04.2021 - 04.2022
National Trainer and Thought Leader
Entegee Inc
09.2019 - 03.2021
Managing Consultant
HM Health Solutions
01.2018 - 01.2019
Director of Emerging Products and Business Development
Travisoft
06.2015 - 10.2017
Master of Arts - Organizational Communication
George Mason University
Bachelor of Science - Speech Communication and Marketing
Radford University
Ph.D. - Management, Information Systems Management
Walden University
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