John Natale
Charlotte
Summary
Experienced professional with a strong background in retail management and leasing. Demonstrates excellence in customer service, team development, and achieving performance goals. Skilled in communication, leadership, and community engagement. Proven success in managing tenant relations, maintaining high occupancy rates, and improving satisfaction through adaptable, results-driven approaches.
Overview
20
20
years of professional experience
Work History
Leasing Consultant
Mid-America Apartments
Charlotte, NC
08.2022 - Current
- Greeted clients, showing apartments, and preparing leases.
- Verify tenant incomes and other information before accepting lease applications.
- Assisting prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responding to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responding to requests and scheduled appointments for property showings.
- Graduated the LEAD program
- Q1 Culture Ambassador 2025
- Mentor for new Leasing Consultants
Free Lancer
Unemployed
03.2020 - 08.2022
- During this period, I focused on personal development after nearly 20 years in retail. I prioritized my mental and physical health through regular gym workouts and also supported others in their wellness journeys. Additionally, I actively engaged in the stock market to enhance my financial independence. My overall goal was to realign my life to better utilize my talents, time, and experience.
Political Campaign Staff
CADC
08.2020 - 12.2020
- Performed outreach strategies to promote voter participation for the 2020 Presidential Democratic Campaign.
- Engaged communities throughout the east coast on voting locations & proper voting registration policies during COVID-19.
- Educated voters on the importance of their involvement in the democratic electoral process & what it means for them as well as our country.
- Exceeded daily outreach metric goals of 200 or more.
- Collected 10 or more daily testimonials from American citizens regarding their thoughts on the current status of our country and their personal impact during COVID 19.
Assistant Store Manager/Customer Service Manager
Publix Super Markets Inc
Charlotte, North Carolina
01.2006 - 03.2020
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Coached associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Investigated market to identify seasonal trends and forecast consumer needs while also capturing market growth.
- Supervised and evaluated between 75 - 150 associates to help improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Highly involved as a responsible citizen and utilized by leadership as a go to individual for organizing and executing community events for business and charity purposes.
- Expert with event planning, anticipating individuals needs and recommending alternative suggestions based on their specific requirements.
Education
High School Diploma -
Magna Vista High School
Ridgeway, VA07.2004
Skills
- Retail market expertise
- Goal setting and evaluation
- Effective team leadership
- Strong written and verbal communication skills
- Operational leadership
- Facilitate constructive dialogue
- Fundamental management strategies
- Customer service specialist
- Recruitment and onboarding
- Community engagement specialist
- Establishing connections
Additional Information
References
Stuart Osha
District Manager
Publix Supermarkets
864-266-8799
Eric Spevack
Store Manager
Publix Supermarkets
352-238-6026
Timeline
Leasing Consultant
Mid-America Apartments
08.2022 - Current
Political Campaign Staff
CADC
08.2020 - 12.2020
Free Lancer
Unemployed
03.2020 - 08.2022
Assistant Store Manager/Customer Service Manager
Publix Super Markets Inc
01.2006 - 03.2020
High School Diploma -
Magna Vista High School