John M. Nicholson
Statesville
Summary
Accomplished Service Manager and former Owner/Operator at The Nitro Shack American V-Twin Performance, with a proven track record in Harley-Davidson performance tuning and exceptional customer service. Boosted service efficiency and customer satisfaction at Iron Station Thunder, leveraging skills in conflict resolution and workflow management. National Champion Pro Drag Racer with expertise in custom motorcycle modifications. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Service Manager bringing decades of Motorcycle experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
20
20
years of professional experience
Work History
Service Manager
Iron Station Thunder
08.2013 - 01.2020
- Managed daily operations of a high-volume Harley-Davidson service department
- Trained technicians and improved service efficiency, boosting customer satisfaction
- Oversaw parts procurement and inventory management
- Shop closed due to COVID-19
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Writer
Speedway Harley-Davidson
04.2009 - 07.2013
- Acted as liaison between customers and technicians
- Upsold services, consistently exceeding sales targets
- Delivered expert advice on repairs and performance upgrades
Owner/Operator
The Nitro Shack American V-Twin Performance
01.2000 - 01.2009
- Founded and operated a successful custom performance shop specializing in Harley-Davidson motorcycles
- Built and tuned high-performance engines for drag racing
- Closed due to personal circumstances (divorce)
Education
High School -
North Iredell High School
Olin, NC01.1983
Skills
- Pro Drag Racer
- National Champion
- Certified Master Technician
- Powertrain
- Chassis
- Electrical
- Harley-Davidson performance tuning
- Drag racing builds
- Custom motorcycle modifications
- Customer service
- Conflict Resolution
- Workflow Management
Additionalexpertise
- Harley-Davidson performance tuning, drag racing builds, and custom motorcycle modifications.
- Strong leadership and customer service skills in managing service departments and small businesses.
Personal Information
Date of Birth: 07/12/65
Specialskillsandcertifications
- Pro Drag Racer, 1997 – 2006, 2001 National Champion (Pro Drag Class) - American Dragbike Association, riding a Nitro Harley.
- Certified Master Technician, Powertrain, Chassis, and Electrical for Harley-Davidson Shovelheads and Evolution engines.
- PhD Certification, Twin Cam engines from American Motorcycle Institute, Daytona Beach, FL.
Timeline
Service Manager
Iron Station Thunder
08.2013 - 01.2020
Service Writer
Speedway Harley-Davidson
04.2009 - 07.2013
Owner/Operator
The Nitro Shack American V-Twin Performance
01.2000 - 01.2009
High School -
North Iredell High School
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