ESTHER APPIAH
CHARLOTTE
Summary
Dedicated and customer-focused professional with over three years of experience in customer relations and team management. Proficient in customer relationship management (CRM) systems, skilled in resolving escalations, and adept at maintaining positive client interactions. Possess excellent interpersonal, verbal, and written communication skills. A team-oriented individual, highly adaptable, and eager to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Manager & Chef
Royal African Cuisine
09.2020 - Current
- Oversee day-to-day restaurant operations, ensuring smooth workflow and high customer satisfaction.
- Manage and resolve customer concerns, complaints, and escalations effectively.
- Handle customer feedback and implement strategies to improve service delivery.
- Trained and managed restaurant staff, promoting quality service delivery and fostering effective work ethics.
Problem-Solver
Amazon
02.2017 - 06.2020
- Resolved package discrepancies, ensured accuracy of tracking labels, and coordinated shipping details.
- Trained team members on best practices for issue resolution and efficiency improvements.
- Provided timely solutions to ensure customer satisfaction and maintain service quality standards.
Customer Service Rep
Lowes
04.2012 - 12.2017
- Assisted customers with inquiries, purchases, and escalated concerns in a professional manner.
- Operated cash registers and handled transactions with accuracy and efficiency.
- Addressed customer escalations, ensuring prompt resolution and maintaining loyalty.
Education
Diploma - Home Economics
Abuakwa State College
06.2009
Diploma - Professional Chef
Lewisham College
06.2007
Diploma - Hospitality Management
City of London College
07.2005
Skills
- Strong interpersonal and communication skills with the ability to interact effectively with diverse internal and external stakeholders
- Proficient in computer applications, including CRM systems, with a typing speed of 40 WPM
- Skilled in customer feedback management, conflict resolution, and escalation handling
- Highly coachable, enthusiastic about learning, and a collaborative team player
- Demonstrates professionalism, telephone etiquette, and problem-solving capabilities
Languages
I SPEAK THE FOLLOWING LANGUAGES FLUENTLY;
ENGLISH AND TWI
Timeline
Manager & Chef
Royal African Cuisine
09.2020 - Current
Problem-Solver
Amazon
02.2017 - 06.2020
Customer Service Rep
Lowes
04.2012 - 12.2017
Diploma - Professional Chef
Lewisham College
Diploma - Hospitality Management
City of London College
Diploma - Home Economics
Abuakwa State College
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