John Mangum
Business Operations Manager
Mooresville,NC
Summary
Results-driven Business Operations Manager with over 9 years of experience in leading complex projects and implementing process improvements. Expertise in managing cross-functional teams, overseeing seven-figure budgets, and negotiating vendor agreements. Skilled in project planning, resource allocation, and executive-level communication, with a focus on driving organizational performance and delivering effective solutions. Seeking to leverage project coordination and business management experience in a Project Manager or Senior Project Administrator role.
Overview
9
9
years of professional experience
Work History
Business Operations Manager
Pro Arena Group, LLC
Mooresville, NC
10.2023 - Current
- Led strategic planning initiatives that increased annual gross revenue from approximately $350,000 to more than $1.4 million while expanding staffing from 4 employees to over 20 team members.
- Directed daily operations across staffing, budgeting, project execution, customer experience, vendor management, and organizational performance.
- Implemented operational workflow improvements and digital systems that streamlined processes, improved customer engagement, reduced acquisition costs, and supported significant revenue growth.
- Managed multiple concurrent projects including facility operations, organizational growth initiatives, technology implementations, staffing expansion, and process improvement efforts.
- Negotiated strategic partnerships, sponsorship agreements, vendor contracts, and organizational affiliations that enhanced company offerings and expanded market reach.
- Designed and launched new service programs and recurring revenue models that increased customer retention and improved long-term financial stability.
- Developed and implemented company-wide Standard Operating Procedures (SOPs) that improved operational consistency, accountability, and efficiency.
- Directed technology adoption and digital transformation initiatives that enhanced reporting, communication, scheduling, and customer management capabilities.
- Collaborated with executive leadership, board members, staff, vendors, and stakeholders to identify challenges and implement operational solutions.
Owner/Operator
FFS Baseball, LLC
Concord, NC
01.2017 - 10.2023
- Directed all aspects of business operations for a multi-service organization, overseeing facility management, staffing, customer service, vendor relations, inventory control, financial performance, and project execution multiple locations.
- Managed multiple concurrent projects including large-scale events with 200-300 attendees, facility improvement initiatives, operational expansions, technology implementations, and organizational development efforts.
- Developed and executed strategic growth initiatives that expanded service offerings, increased revenue streams, and strengthened long-term business sustainability.
- Created and managed annual operating budgets, monitored cash flow, conducted financial forecasting, and maintained expense controls to drive profitability.
- Analyzed operational and financial data, customer feedback, utilization trends, and performance metrics to identify improvement opportunities and support executive decision-making.
- Established standardized operating procedures for scheduling, onboarding, event coordination, financial management, customer service, and workforce administration.
- Coordinated project schedules, staffing plans, facility utilization, vendor deliverables, and operational resources to ensure successful project completion.
- Negotiated contracts, service agreements, sponsorships, and vendor partnerships that reduced costs, improved service capabilities, and strengthened business relationships.
- Recruited, hired, trained, supervised, and evaluated administrative and operational personnel while overseeing workforce planning, payroll administration, and performance management.
- Built strategic partnerships with municipalities, schools, youth organizations, and business leaders that generated referrals and business development opportunities.
- Led facility improvement projects, technology upgrades, equipment investments, and operational enhancements that improved customer experience and organizational performance.
- Coordinated with web developers, technology providers, and marketing professionals to implement websites, registration systems, e-commerce platforms, and digital marketing campaigns.
- Evaluated key performance indicators including revenue growth, labor costs, operating expenses, retention rates, and profitability to support strategic planning efforts.
- Identified operational inefficiencies and implemented corrective actions to enhance service delivery and optimize resource allocation.
- Developed pricing structures, payment plans, and service packages through market analysis, competitive research, and financial evaluation of what operational costs and overhead were.
- Coordinated logistics for hundreds of annual customer engagements, large-scale events, programs, and travel operations while maintaining schedules, budgets, and service standards.
- Successfully grew and operated a sustainable business while maintaining high customer satisfaction, strong retention rates, and consistent year-over-year organizational growth, to the point where the business was purchased by an investor.
Education
No Degree - Business Management
NC State University
Raleigh, NC08.2016
No Degree - Exercise Science
Lander University
Greenwood, SC08.2016
Skills
Project Management Business Operations Strategic Planning Budget Management Vendor Management Contract Administration Process Improvement Operational Leadership Stakeholder Engagement Resource Allocation Team Leadership Scheduling & Coordination Financial Analysis Business Development Risk Assessment Procurement Coordination Customer Relationship Management Performance Reporting Cross-Functional Collaboration Continuous Improvement
Project management
Operations management
Staff management
Business development
Revenue generation
Timeline
Business Operations Manager
Pro Arena Group, LLC
10.2023 - Current
Owner/Operator
FFS Baseball, LLC
01.2017 - 10.2023
No Degree - Business Management
NC State University
No Degree - Exercise Science
Lander University