JOHN LAMBERT
Raleigh
Summary
Experienced Bartender/Server delivering exceptional customer service in fast-paced environments. Expertise in personnel development and team collaboration, effectively resolving conflicts and enhancing guest satisfaction. Focused on fostering a positive dining experience that drives repeat business and supports overall team performance.
Overview
12
12
years of professional experience
Work History
Server/Head Bartender
Bida Manda
Raleigh, NC
09.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to facilitate timely food delivery during peak hours, optimizing workflow efficiency.
- Trained and mentored new servers on menu knowledge and service protocols, fostering team development.
- Managed dining area to maintain cleanliness and organization, enhancing overall guest experience.
- Conducted regular inventory checks of supplies, ensuring availability of necessary items for seamless operations.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Implemented upselling techniques that increased average check totals without compromising service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory, ordering supplies to maintain optimal stock levels for service efficiency.
- Developed cocktail menu, incorporating seasonal ingredients to enhance guest experience.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server/Bartender
Players Retreat
Raleigh, NC
10.2022 - 02.2024
- Served food and beverages promptly with focused attention to customer needs.
- Fostered loyal customer relationships by engaging with patrons and understanding their preferences. with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean, organized dining areas, ensuring compliance with hygiene standards and contributing to customer satisfaction.
- Shared in-depth knowledge of menu items and flavors, guiding customers to make informed choices tailored to their preferences.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely delivery to enhance guest satisfaction.
- Trained and mentored new staff on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to meet health standards.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Managed bar inventory and maintained optimal stock levels for smooth operations.
- Trained and mentored junior bartenders to improve service quality and efficiency.
Server/Oyster Shucker
42nd Street Oyster Bar
Raleigh, NC
02.2017 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed rapport with returning customers to foster loyalty and satisfaction. with regular customers.
- Ensured cleanliness and organization of dining areas, supporting high hygiene standards and a pleasant environment.
- Established welcoming atmosphere as first point of contact for guests, contributing to positive dining experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Warehouse Worker
Majestic Solutions
Raleigh, NC
04.2015 - 12.2016
- Loaded, unloaded, and moved materials to optimize storage and production workflows.
- Inspected packages and merchandise for damage, notifying vendors to ensure quality control.
- Executed cleaning activities to maintain a tidy work environment.
- Operated pallet jacks and material moving equipment to efficiently receive and transport items across warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
Prep Cook
Aviator Smokehouse
Fuquay-Varina, NC
08.2014 - 10.2016
- Assisted chefs in food preparation, contributing to efficient kitchen workflow during peak hours.
- Prepared and assembled ingredients for daily menu items following established recipes.
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health standards.
- Monitored inventory levels, coordinating with suppliers to ensure timely delivery of fresh ingredients.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
High School Diploma -
Fuquay-Varina High School
Fuquay-Varina, NC05-2014
Skills
- Quality assurance
- Quality Control
- Food safety
- Payment Processing
- Menu Knowledge
- POS operations
- Cash Handling
- Order precision
- Cash management
- Menu Memorization
- Guest engagement
- Multitasking
- Cool under pressure
- Strong work ethic
- Professional appearance
- Team player
- Multitasking
- Adaptable and flexible
- Cool under pressure
Timeline
Server/Head Bartender
Bida Manda
09.2023 - Current
Server/Bartender
Players Retreat
10.2022 - 02.2024
Server/Oyster Shucker
42nd Street Oyster Bar
02.2017 - 12.2020
Warehouse Worker
Majestic Solutions
04.2015 - 12.2016
Prep Cook
Aviator Smokehouse
08.2014 - 10.2016
High School Diploma -
Fuquay-Varina High School