Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Lakey

Banner Elk

Summary

I have strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

25
25
years of professional experience

Work History

Manager

HQ Bike And Outdoor
08.2015 - 09.2024

*Started this shop from scratch in 2015. In a small location and built a following and a successful shop

*In 2018 we moved to a new location to expanded and introduce beer on taps. For a great after ride experience.

*At this location we did very well June, July and August. And would have two to three part time employees. That I managed.

*For the winter months, introduce the idea of doing major overhaul's and tune ups to keep revenue flowing. Which we did well with. On top of our doors being open for beer sales.

*Did multiple custom wheel and frame up builds while developing outstanding customer satisfaction. Through the years

*Shock and fork rebuilds

*Wheel builds on the spot for DH racers.

*Cush Core pro installers

*Have custom made and modified tools and parts to keep customers happy and on two wheels

*Overall started the shop, was the main person piloting the ship. before it got sold.

Manager

Extreme Snow Board and Ski
01.2016 - Current

*Manage a shop that is open from 8am to 11pm with 12-18 employees. November - March

*Opening and making sure all ten computers are up and running for our daily needs for renting equipment

*Responsible for all rental equipment being checked out and in

*Responsible for testing all rental skis binding releases

*Notifying customer when equipment is not returned or is returned damaged.

*Gathering online sale items to be shipped direct to customers

*Maintain rental snowboards and bindings

*Maintain all boots and inventory of them

*Tuning skis and boards for customers personal equipment

*Shutting down wintersteiger machine for the summer




Assistant Manager

High Mountain Expeditions
04.2025 - Current

*Manage employees task day to day.

*Drive shuttle bus with customers back to outpost

*Drive trucks and tailors with equipment

*Maintain tubes, Kayaks and canoes

*Help built a new storage building that had been distorted by hurricane Helene

*Operated big machinery to redo the landscaping after hurricane Helene

Manager

The Great Bicycle Shop
07.2012 - 08.2015

*Manager of seven to ten employees, Making schedules.

*Placed large yearly orders from Giant, Bell/Giro. Weekly orders from QBP, J&B and Hawely to keep up with the weeks repair line up.

*Started this shop with doing more complected repairs of brake bleeding and fork service.

*Developed a recycling relationship with a local UPS store to recycle packing material.

*Helped with promoting and attending shop rides of road and mountain.

*Helped start GBS with the idea of social media.

Service Technician / Sales

Roswell Bikes
09.2009 - 08.2012

*Daily bicycle repairs

*Wheel builds

*Service write ups

*Driving and service at special sponsored events

*Working the sales a few days a week

*Bike building

*Started bike fitting training


Service Technician

The Great Bicycle Shop
05.2004 - 08.2009

*Scheduled repairs

*Walk in repairs

*Wheel builds

*Electric scooter repairs

*Rental bike maintenance

Bike Builder

Ringling Bikes
03.2003 - 08.2003

*Bike and trike builder

*Flat changer

Assistant Manager

Journeys Shoes
03.2000 - 09.2002

*Open and Closing procedures

*Inventory weekly

*Gathering product for direct to consumer sales every day


Education

High School Diploma -

South East High
Bradenton, FL
08-2003

Skills

    Dealing with customers face to face with compassion

    Identifying mechanical issues and knowing the best way to help

    Years of experience from the old one piece bottom bracket to the modern Di2 and AXS wireless systems

    Not afrad of internal cable routing

Timeline

Assistant Manager

High Mountain Expeditions
04.2025 - Current

Manager

Extreme Snow Board and Ski
01.2016 - Current

Manager

HQ Bike And Outdoor
08.2015 - 09.2024

Manager

The Great Bicycle Shop
07.2012 - 08.2015

Service Technician / Sales

Roswell Bikes
09.2009 - 08.2012

Service Technician

The Great Bicycle Shop
05.2004 - 08.2009

Bike Builder

Ringling Bikes
03.2003 - 08.2003

Assistant Manager

Journeys Shoes
03.2000 - 09.2002

High School Diploma -

South East High
John Lakey