John Kontoulas
Charlotte
Summary
Client Service professional with a proven ability to build and maintain strong client relationships, manage high-stakes projects, and deliver results under pressure. Skilled in strategic planning, team leadership, and problem-solving. Consistently exceeded client expectations and achieved organizational goals throughout my career.
Overview
6
6
years of professional experience
Work History
Regional Manager
Echo Canyon Consulting
10.2024 - 11.2024
- Successfully recruited, trained, and supervised a team of canvassers across multiple counties in a state-wide operation.
- Monitored progress of canvassing operations and generated weekly reports.
- Conducted regular audits of canvassers to ensure adherence to standards and achievement of required goals.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
Director Of Client Relations
Endgame Consulting
09.2023 - 09.2024
- Spoke with clients daily to address concerns and questions about campaign progress.
- Ensured high levels of customer satisfaction were maintained for each client by meeting any demands required.
- Supported candidates with speech writing, public speaking, and social media.
- Acted as the primary liaison between candidates and their consultants.
- Managed a statewide volunteer program, coordinating logistics and staffing for over 110 events from June through September 2024.
- Directed a large team of interns to support campaign objectives efficiently.
Manager
Heist Brewery
08.2020 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns, and found the appropriate middle ground.
Director
Chick-fil-A
05.2018 - 07.2020
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC12-2021
Skills
- Client Relationship Management
- Engaging Presentation Skills
- Effective Team Leadership
- Clear Communication Skills
- Critical & Creative Thinking
- Flexible Problem Solver
Timeline
Regional Manager
Echo Canyon Consulting
10.2024 - 11.2024
Director Of Client Relations
Endgame Consulting
09.2023 - 09.2024
Manager
Heist Brewery
08.2020 - 09.2022
Director
Chick-fil-A
05.2018 - 07.2020
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
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