John Henderson
Charlotte
Summary
Dependable healthcare professional with strong organizational skills, adept at managing client activities, appointments, and medication needs. Experienced in administering medication and monitoring nutrition, with a proven track record of overseeing patients in complex medical situations. Demonstrates excellent customer service, multitasking, and time management abilities, ensuring each client receives a positive experience. Committed to continuous learning and applying technology skills to enhance patient care and operational efficiency.
Overview
13
13
years of professional experience
Work History
DSP
The Kids Workshop
Charlotte
09.2024 - Current
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with maintaining good personal hygiene.
Business Owner
John Jrs General Mobile Auto Repair
Charlotte
04.2022 - Current
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set pricing structures according to market analytics and emerging trends.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Resolved issues quickly through meticulous research and quick decision-making.
Automotive Technician
Midas Muffler
Charlotte
08.2018 - 04.2022
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Performed drive ability tests on vehicles after repairs were completed.
- Reviewed work orders and discussed with supervisors.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Filed records with state as part of performing vehicle safety inspections.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Estimated costs of vehicle repair.
Customer Service Lead
Food Lion
Charlotte
09.2017 - 09.2018
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Implemented changes based on feedbacks received from customers.
- Ensured compliance with company policies and regulations related to customer service operations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Handled customer inquiries and complaints in a professional manner.
Tire and Lube Express Technician
Walmart
Charlotte
04.2015 - 08.2017
- Inflated tires correctly based on identified size and ply.
- Located and repaired punctures in tires, applied patches, or advised on replacement for severely damaged rubber.
- Upheld record accuracy by using work order reporting system.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Cleaned and maintained tire service bays to keep work areas organized.
- Completed paperwork accurately documenting all service performed on each vehicle.
Customer Service Clerk
Harris Teeter
Charlotte
04.2012 - 04.2015
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer complaints in a timely manner.
- Greeted customers upon entrance and handled cash and credit transactions.
- Maintained a clean work environment by adhering to company safety procedures.
Education
Some College (No Degree) - Computer Engineering
Johnson C. Smith University
Charlotte, NCSkills
- Customer service
- Time management
- Team collaboration
- Schedule management
- Safety compliance
- Conflict resolution
- Record keeping
- Daily activity planning
- Client assistance
- Health monitoring
- Mobility support
- Effective communication
- Basic health assessment
- Vendor relations
Timeline
DSP
The Kids Workshop
09.2024 - Current
Business Owner
John Jrs General Mobile Auto Repair
04.2022 - Current
Automotive Technician
Midas Muffler
08.2018 - 04.2022
Customer Service Lead
Food Lion
09.2017 - 09.2018
Tire and Lube Express Technician
Walmart
04.2015 - 08.2017
Customer Service Clerk
Harris Teeter
04.2012 - 04.2015
Some College (No Degree) - Computer Engineering
Johnson C. Smith University