John Handley
Charlotte
Summary
Experienced leader who is adept at driving revenue increases and cost reductions across multiple sectors. Skilled in enhancing team performance and client relations through strategic management and innovative process improvements. Committed to leveraging expertise in operational management and customer satisfaction to foster business growth and operational excellence.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Mad City Windows
07.2024 - 12.2024
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Branch Manager
Yardsy
03.2023 - 06.2024
- Implemented cost-saving measures, reducing branch expenses while maintaining service quality
- Led branch to revenue increase by optimizing team performance and client relations
- Implemented new inventory management system, reducing operational costs
- Enhanced team morale and productivity through targeted leadership training and support
- Streamlined branch operations, ensuring customer satisfaction rate through meticulous oversight
Account Manager
Rent-A-Center
09.2019 - 01.2021
- Managed client accounts, achieving an increase in customer retention through personalized service
- Resolved client issues promptly, improving overall customer satisfaction ratings
- Collaborated with sales team to develop strategies, leading to measurable growth in new client acquisitions
- Streamlined team workflow, increasing productivity through effective management
- Devised client engagement tactics, raising account growth
Wastewater Treatment Plant Operator
City of Carrollton Wastewater Treatment
03.2019 - 09.2019
- Managed daily operations, ensuring compliance with safety regulations and environmental standards
- Implemented process improvements, resulting in measurable efficiency gains and cost reductions
- Analyzed operational data to identify and resolve issues
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Coordinated with city officials to maintain high service quality and address community concerns
Lead Trainer
Sonoco
01.2018 - 01.2019
- Led training sessions for employees, improving team productivity and skill levels
- Collaborated with management to identify training needs, ensuring alignment with company goals
- Analyzed training effectiveness, implementing changes that enhanced employee engagement
- Boosted team skills by leading targeted training aligned with strategic goals
Education
University of West Georgia
High School Diploma -
Georgia Cyber Academy
Atlanta, Ga05.2016
Skills
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Verbal/written communication
Timeline
Inside Sales Representative
Mad City Windows
07.2024 - 12.2024
Branch Manager
Yardsy
03.2023 - 06.2024
Account Manager
Rent-A-Center
09.2019 - 01.2021
Wastewater Treatment Plant Operator
City of Carrollton Wastewater Treatment
03.2019 - 09.2019
Lead Trainer
Sonoco
01.2018 - 01.2019
University of West Georgia
High School Diploma -
Georgia Cyber Academy
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