John Hampton
Pinnacle
Summary
Adept at elevating operational efficiency and team performance, I leveraged my expertise in budgeting and staff training at Walmart to significantly enhance customer satisfaction and streamline processes. My proactive leadership and negotiation skills resulted in improved vendor relationships and optimized resource allocation, driving substantial growth and service excellence.
Experienced management professional with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and ensure smooth operations. Adept at conflict resolution, staff training, and effective communication. Reliable and results-driven, ready to make significant impact.
Qualified [Desired Position] with proven track record in managing evening operations. Demonstrated ability to streamline processes and improve team performance. Efficiently utilized problem-solving and communication skills to ensure smooth operational flow.
Experienced with overseeing evening operations, ensuring efficient workflow and customer satisfaction. Utilizes effective communication and problem-solving skills to address and resolve issues promptly. Track record of enhancing team performance and maintaining high operational standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion
07.2022 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Increased sales through effective merchandising strategies and promotional displays.
- Developed strong relationships with vendors, negotiating better pricing options for products and services.
- Strategically allocated resources to maximize profits while maintaining exceptional service levels during evening hours.
- Provided excellent customer service, leading by example for team members to follow.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Implemented inventory management practices to minimize waste and reduce costs.
Automotive Center Manager
Walmart
06.2021 - 06.2022
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Developed strong rapport with students through consistent communication, fostering a positive learning environment.
- Answered service department phone and responded promptly to questions and messages.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Implemented routine scheduled maintenance programs for established customers.
Department Manager
Walmart
05.2017 - 06.2021
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Overnight Manager
Walmart
10.2006 - 05.2017
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
- Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
- Assisted in achieving sales targets through proactive inventory management and merchandising strategies.
Education
High School Diploma -
Gospel Light Christian School
Walkertown, NC05-2006
Skills
- Staff recruitment and retention
- Customer service focus
- Staff training and development
- Delegation and supervision
- Power lifting equipment trainer
- Budgeting and financial management
- Employee scheduling
- POS system operation
- Facility maintenance
- Decision-making capacity
Accomplishments
Walmart Associate of the Month
Volume Producing Item Manager of the Year
Merchandising Manager of the Year
Certification
Power Lifting Trainer Certification
ServeSafe Certification
SafeMark Certification
Timeline
Evening Manager
Food Lion
07.2022 - Current
Automotive Center Manager
Walmart
06.2021 - 06.2022
Department Manager
Walmart
05.2017 - 06.2021
Overnight Manager
Walmart
10.2006 - 05.2017
High School Diploma -
Gospel Light Christian School
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