Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Evans

Wilmington

Summary

Over 12 years of experience in retail, specializing in customer service and team leadership at Whole Foods Market. Proven ability to build strong relationships and foster trust through effective communication and quality assurance. Transitioned from a successful 15-year career in the culinary industry, bringing diverse skills and insights. Seeking opportunities to further develop expertise and contribute to team success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Team Leader

Whole Foods Market Inc
Wilmington
08.2013 - Current
  • Handled customer concerns and challenges promptly, guaranteeing elevated satisfaction rates.
  • Implemented changes in processes or systems as required for improving efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Maintained daily inventory to facilitate successful material distribution.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Executive Sous Chef

Caprice Bistro
Wilmington
03.2022 - 09.2025
  • Enhanced customer satisfaction and team operations by implementing command-based structure and overseeing staff performance.
  • Developed and maintained connections with local vendors to source fresh, premium ingredients at affordable prices.
  • Monitored food products, driving quality, freshness and integrity.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Education

Culinary Arts

Cape Fear Community College
Wilmington, NC

Western Carolina University
Cullowhee, NC

Skills

  • Excellent customer service
  • Quality assurance
  • Problem solving
  • Retail merchandising expertise
  • Inventory management
  • Data-driven decision making
  • Effective employee engagement

Certification

  • WFM Culture Champion
  • ServSafe Certified

Timeline

Executive Sous Chef

Caprice Bistro
03.2022 - 09.2025

Associate Team Leader

Whole Foods Market Inc
08.2013 - Current

Culinary Arts

Cape Fear Community College

Western Carolina University

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John Evans