John De La Cruz
Raleigh
Summary
Hard-working and determined HVAC-R technician pursuing an opportunity with a company that will allow me to leverage my skills and grow in my knowledge base.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HVAC Technician
Sunbelt Rentals
11.2025 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Traveled to job sites for both scheduled and emergency appointments.
- Worked overtime, holidays and weekends to accommodate company needs.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
IT Support Specialist
Radeas Labs
09.2021 - 09.2025
- - Troubleshoot and resolve technical issues related to printers, PCs/laptops, and smart devices.
- - Build, configure, and repair computer hardware and peripherals.
- - Assisted in developing internal tools using Python to improve operational workflows.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
Customer Service/Product Expert
TurboTax
- - Supported customers with technical issues related to the TurboTax software and guided them through tax filing processes.
- - Delivered high-quality service in a fast-paced, remote support environment.
- Dates Needed
Lab Assistant
Radeas Labs
12.2020 - 03.2021
- - Handled Covid-19 specimen processing and toxicology sample preparation.
- - Maintained lab equipment and followed strict safety protocols.
Detail Manager
Caliber Collision
03.2020 - 12.2020
- - Managed detailing operations and staff.
- - Ensured vehicles met high-quality standards before customer delivery.
Education
High School -
East Wake High School
Wendell, NC01.2018
Skills
- Operating Systems: Windows, Mac OS
- Languages/Tools: Python, SQL, Tableau
- Software: Microsoft Office, Adobe Suite, VMware
- IT Skills: Software Troubleshooting, Data Entry, Firewall Configuration, Customer Support, System Maintenance
- Other: Graphic Design, Web Design, Photography
- Ventilation and air conditioning
- Troubleshooting expertise
- Ventilation systems
- Electrical wiring
- Leak checks
- Excellent problem solver
- Team collaboration
- Defensive driving training
- System troubleshooting
- EPA requirements
- Licensed refrigeration technician
- Hazardous materials training
- Customer focused
- PPE use
Certification
- EPA 608 Universal -Skillcat
- Google IT Automation with Python Professional Certificate
- Python Certification – W3Schools
Languages
English (Fluent)
Spanish (Fluent)
Timeline
HVAC Technician
Sunbelt Rentals
11.2025 - Current
IT Support Specialist
Radeas Labs
09.2021 - 09.2025
Lab Assistant
Radeas Labs
12.2020 - 03.2021
Detail Manager
Caliber Collision
03.2020 - 12.2020
Customer Service/Product Expert
TurboTax
High School -
East Wake High School