John Cox
Cleveland
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Owner/Landscaper
It’s Just Grass LLC
Mooresville
11.2021 - Current
- Managed daily operations of lawn care services and customer support.
- Developed marketing strategies to promote landscaping and maintenance services.
- Coordinated scheduling and logistics for client appointments and service delivery.
- Oversaw financial management, including budgeting and expense tracking.
- Trained team members on best practices for landscaping and customer service.
- Established supplier relationships for equipment and materials procurement.
- Implemented quality control processes to ensure service consistency and reliability.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted performance reviews for employees on a regular basis.
- Managed sales presentations to promote product and brand benefits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Executed performance reviews to encourage improved productivity for team members.
- Organized events such as trade shows and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
Operator
Lake Norman Dredging
Sherrills Ford
01.2025 - 01.2026
- Operated dredging equipment to remove sediment from waterways.
- Assisted in maintaining equipment and tools for optimal performance.
- Followed safety protocols to ensure a secure work environment.
- Monitored water levels and conditions during dredging operations.
- Collaborated with team members to execute project tasks efficiently.
- Conducted routine inspections of machinery for potential issues.
- Documented daily activities and progress on project reports.
- Supported training of new operators in equipment operation procedures.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Maintained production and quality documentation.
- Learned and followed safety and emergency procedures.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Inspected finished products to verify conformity to quality standards.
- Performed routine maintenance on equipment to ensure optimal performance.
Technician
Thor Powersports
Fayetteville
08.2018 - 06.2021
- Performed routine maintenance on ATVs and motorcycles to ensure optimal performance.
- Diagnosed mechanical issues using specialized tools and equipment for accurate repairs.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Assisted customers in understanding repair needs and recommended maintenance services.
- Maintained a clean and organized workspace to promote safety and productivity.
- Conducted quality checks on completed repairs to meet company standards.
- Managed inventory of parts and supplies to ensure availability for service needs.
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
Education
General Education Development Diploma
Goldsboro, NCSkills
- Marketing strategy
- Customer service
- Project execution
- Quality control
- Equipment operation
- Team collaboration
- Compliance assurance
- Inventory management
- Problem solving
- Communication skills
- Time management
- Strategic planning
- Digital transformation
- Crisis management
- Marketing tactics
- Budget administration
- Sales management
- Regulatory compliance
- Growth strategy implementation
- Verbal and written communication
- Design coordination
- Team oversight
- Strategic project planning
- Business administration
- Business planning
- Client engagement optimization
- Process optimization
- Relationship building
- Administrative oversight
- Service quality assurance
- Investor relations
- Human resource management
- Business development
- Small business operations
- Sales strategy development
- User experience enhancement
- Competitive analysis
- Project management
- Supply chain optimization
- Labor relations
- Program creation and implementation
- Life cycle project management
- Customer relations
- Operations management
- Social media control
- Client service
- Budget development
Affiliations
- Any free time I’m able to thrive, I’m off-road traveling to different ATV parks studying, observing, handling, and repairing all types of ATVs and UTVs from Can-Am to Polaris to Honda, etc.. I have a passion in riding, it soothes the soul. I would love to work in the same interests I use my time to play in. I’m dedicated to this line of work because it interests and inspires me to be helpful in a way that I love.
Timeline
Operator
Lake Norman Dredging
01.2025 - 01.2026
Owner/Landscaper
It’s Just Grass LLC
11.2021 - Current
Technician
Thor Powersports
08.2018 - 06.2021
General Education Development Diploma