John Chilton
Pinnacle
Summary
Dedicated to strong customer service skills and a proven track record in product distribution. Experienced in enhancing customer satisfaction through effective inventory management and relationship building.
Overview
17
17
years of professional experience
Work History
Matco Tools Distributer
Matco
Pinnacle, NC
06.2020 - 08.2026
- Managed inventory levels to ensure timely distribution of products across assigned route.
- Delivered onsite service to fulfill customer needs and enhance satisfaction.
- Developed relationships with clients to assess needs and improve service satisfaction ratings.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Coordinated promotional events to showcase products and drive brand awareness.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
- Maintained positive relationships with customers to promote continued business opportunities.
- Stocked shelves and loaded orders to prepare deliveries.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Communicated regularly with dispatcher for delivery route details and changes.
- Maintained records of sales and customer information.
- Developed strong customer base through efficient and reliable service.
- Processed customer payments and kept financial records.
- Processed payments, made changes, and provided receipts.
Auto Body Mechanic
Ken Gardener Manufacturing
Rural Hall, NC
01.2010 - 05.2020
- Streamlined workflow processes, reducing waste and optimizing resource allocation in the shop.
- Supported safety compliance initiatives to maintain a hazard-free work environment for all staff.
- Maximized workflow efficiency by collaborating with team members to complete projects on time.
- Enhanced excavator appearance by performing paint jobs, dent repairs, and part replacements.
- Overhead crane and forklift operator
Skills
- US Army Veteran
- Young Business Owner
- Customer Service
- Product Distribution
- Transportation management
- Budgeting and finance
Timeline
Matco Tools Distributer
Matco
06.2020 - 08.2026
Auto Body Mechanic
Ken Gardener Manufacturing
01.2010 - 05.2020