John Clay
WHITSETT
Summary
I am a passionate, multi-faceted individual committed to critical thinking and strategic planning. I have a background in Tier-1 Special Operations, and I also have 5 years of B2C and B2B sales experience. I published a children’s book on emotional intelligence in 2023. I contribute high energy, lifelong curiosity, and I enjoy leveraging teams to meet organizational goals. I have negotiated multi-million-dollar SaaS contracts, and delivered multimillion-dollar projects ahead of schedule. I work effectively in ambiguous environments. Record of promotion ahead of peers, and top ranking for performance and leadership. Talented coaching professional familiar with helping clients set goals, build skills and learn through individual and group sessions. Effective at modeling behaviors, developing social skills, and working with clients in all types of settings. .
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Renewals Manager
Salesforce
09.2022 - Current
- Closed $95,494,708.57 across 288 transactions in FY24 with a renewal rate of 90.26%
- Managed 3 separate verticals for MuleSoft including Manufacturing Automotive and Energy (MAE), SMB, and Canadian Financials - valued in excess of $168M in Annual Contract Value (ACV)
- Exceeded all KPIs including renewal rate (90.26%), improvement to contract length (4.3 months), and all training requirements within 30 days
- Identified risks to customer accounts, forecasted attrition, and developed mitigation strategies resulting in over $3.6M in attrition mitigated in FY 24 to date
Program Manager
US Army
05.2011 - 10.2022
- Planned and monitored engagement strategies with multiple foreign stakeholders essential to regional access and procurement
- Planned logistical infrastructure built in a classified location to reduce the risk of sensitive material being stolen and to conduct distribution center/hub operations
- Engagement manager for programmers to upgrade Enterprise Resource Planning software; gained >25% more visible supply chain
- Engagement manager for new Customer Relationship Management (CRM) of Operational Cash Funds, provided C-Suite real-time status of funds
- Planned and oversaw the renovation of the logistical operations at the Lafarge Cement Factory in Syria lasting 4 months
- This project included the development of an automated stock listing (ASL), palletized storage, and upgraded physical security
- Executed no-notice 4-hour deployment moving 150+ personnel & >100 tons of cargo to a hostage rescue operation in Europe
- Managed >$10M budget and was responsible for the acquisition and accountability of >$200M in equipment
- Executed 50+ convoys of 100+ Kurdish tractor drivers delivering supplies from northern Iraq to Syria; 1000+ personnel resupplied
Registered Investment Advisor
MetLife Financial
01.2008 - 12.2010
- Achieved the Super-Starter award for meeting and exceeding the new hire sales goal of $20,000 USD in annual order value in the first quarter
- Prospected existing accounts to build pipeline opportunities in order to close new business
- Developed strategic plans for expanding the existing clientele base, which included value-based approaches to clients’ financial goals
Financial Advisor
Ameriprise Financial
06.2007 - 12.2007
- Prospected for new clients with lunch and learns resulting in 10 new clients in the first 10 weeks
- Set a new office record of 784 phone calls in a week, resulting in 2 new clients
Insurance Agent
The Assurance Group
05.2006 - 05.2007
- Utilized direct mail leads to set appointments with prospective clients
- Trained in final expense life insurance policies
Education
MBA - Data Analytics
UNC’s Kenan-Flagler School of Business
Chapel Hill, NC10.2023
Master of Science - Project Management
Liberty University
Lynchburg, VA01.2021
Bachelor of Arts - Mathematics
University of North Carolina At Greensboro
Greensboro, NC12-2010
Skills
- SAP (Global Combat Support System-Army)
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Project
- Leadership
- Communication
- Coaching
- Customer relationship management
- Effective communication
- Emotional intelligence
- Coaching techniques
- Work-life balance
- Personal development
Certification
- Certified Professional Life Coach (CPC), 02/01/25
- Master Certified Life Coach (MCLC), 03/01/25
Accomplishments
- Bronze Star
- Meritorious Service Medal
Languages
English
Full Professional
Affiliations
- Young Life Leader
- Father of 3 Daughters
- Judge at MassChallenge
References
References available upon request.
Timeline
Senior Renewals Manager
Salesforce
09.2022 - Current
Program Manager
US Army
05.2011 - 10.2022
Registered Investment Advisor
MetLife Financial
01.2008 - 12.2010
Financial Advisor
Ameriprise Financial
06.2007 - 12.2007
Insurance Agent
The Assurance Group
05.2006 - 05.2007
MBA - Data Analytics
UNC’s Kenan-Flagler School of Business
Master of Science - Project Management
Liberty University
Bachelor of Arts - Mathematics
University of North Carolina At Greensboro
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