Johara Landhan
Charlotte
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant II
Adovacte Health
Charlotte
08.2022 - Current
- Administered medications under physician's supervision.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Processed payments from patients accurately using cash registers or computerized systems.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Processed orders for medical supplies and lab equipment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assisted back office patient processes to reduce office wait times.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Worked effectively in team environments to make the workplace more productive.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Certified Medical Assistant
Roper St. Francis
Charleston
01.2020 - 07.2022
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Changed dressings on wounds to prevent infection and check for healing.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Assisted with scheduling patient appointments and follow-up visits.
- Contacted medical facilities to schedule patients for admission.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Explained treatment procedures and physicians' instructions.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Call Center Operator
Roper St. Francis Hospital
Charleston
10.2019 - 03.2020
- Processed and distributed internal and external communications.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Scheduled and confirmed appointments for clients and staff.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Consulted with customers to resolve service and billing issues.
- Escalated unresolved issues according to established guidelines.
- Greeted customers warmly upon answering incoming calls while maintaining professionalism at all times.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Handled high number of calls to assist customers or dispatch services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Researched required information using available resources.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed data entry tasks as needed.
- Navigated through computer systems to review information and respond appropriately to callers.
Front Desk Medical Receptionist
Roper St. Francis
Charleston
07.2017 - 10.2019
- Took messages from patients and promptly relayed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Monitored office supplies inventory and placed orders when necessary.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Handled incoming mail including sorting letters according to departmental guidelines.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Straightened up waiting room to maintain neat and organized space.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Followed infection control procedures to protect patients and staff in waiting area.
- Routed laboratory or diagnostic results to appropriate staff.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Applied Science - Medical Assisting
ECPI University
South Carolina11-2013
Skills
- Patient education
- Medication administration
- Electronic health records
- Laboratory specimen collection
- Appointment scheduling
- Insurance verification
- Communication skills
- Venous access procedures
- Adaptability
- Telehealth coordination
- HIPAA compliance
- Sample collection procedures
- Laboratory equipment operation
- CPR/AED
- Centrifuge systems operation
Certification
- CMA, AAMA ID: 2461389 Exp. 03.31.2030
- CPR/BLS Exp. 01.2027
Timeline
Certified Medical Assistant II
Adovacte Health
08.2022 - Current
Certified Medical Assistant
Roper St. Francis
01.2020 - 07.2022
Call Center Operator
Roper St. Francis Hospital
10.2019 - 03.2020
Front Desk Medical Receptionist
Roper St. Francis
07.2017 - 10.2019
Associate of Applied Science - Medical Assisting
ECPI University
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