Johanna Henson

I currently work as a customer service representative dispatching technicians for printer repair

• Customer Relationship Management software (CRM)
• Dispatching Technicians and communicating with clients until their issue is resolved
• Soft phone software (Five9)
• Microsoft Teams
• Exhibited high energy and professionalism when dealing with clients and staff.
• Sought ways to improve processes and services provided.
• Answered constant flow of customer calls with minimal wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• As a client experience specialist, my job included working with clients to decide which products would best work for them to eliminate administrative burden through background checks, drug testing, immunization records, and compliance
• I work with a variety of software all developed by Castle Branch
• Achieved high levels of customer satisfaction through consistent delivery of quality work, attention to detail, and proactive problem-solving efforts.
• Provided comprehensive product knowledge and support, enabling clients to make informed decisions about their purchases.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Trained new team members on best practices for delivering exceptional client experiences, raising overall performance standards across the team.
• Delivered prompt service to prioritize customer needs.
• Acted as a trusted advisor to clients, offering guidance and support throughout their journey with the company.
• It is my job to be knowledgeable about all departments within our company and all products we offer.
• Met customer call guidelines for service levels, handle time and productivity.
• Increased efficiency and team productivity by promoting operational best practices.
• Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
• Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• I have worked in several positions within my years of experience
• During my time as a server and driver I was responsible for handling money, customer service, handling complaints and problem solving
• I have managed a staff of no more than fifteen while working for Brick Landing plantation.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proven ability to learn quickly and adapt to new situations.

• During my time in university I worked for Ruffalo NL to raise money for my university, contacting previous students updating their information as well as collecting donations for various programs.
• Fostered a culture of philanthropy within the organization by educating staff about the importance of fundraising and encouraging their active participation.
• Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
• Developed and executed creative strategies to promote fundraising events.
• Analyzed donor data to better understand trends and identify areas for improvement in future fundraising efforts.

• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.
• Designing and planning family events
• Working with shelter dogs and training