Johanna Chan Puac
Greensboro
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Chicken Bee
10.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NC06.2022
Skills
- Food Preparation and Safety
- Special Dietary Requirements
- Cash Handling
- Stocking and Replenishing
- Menu Memorization
- Suggestive Selling
- Order Accuracy
- Table Setting Arrangements
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Korean
Limited Working
Timeline
Server
Chicken Bee
10.2022 - Current
High School Diploma -
Ben L. Smith High School
Similar Profiles
David GriesemerDavid Griesemer
Theater Cleaner at Maid To Bee Clean (Whole Company Is Bee Themed)Theater Cleaner at Maid To Bee Clean (Whole Company Is Bee Themed)
Ameerah MuhammadAmeerah Muhammad
Virtual Patient Service Representative at Bee Mental HealthVirtual Patient Service Representative at Bee Mental Health
SARAH WARESARAH WARE
Babysitter at Busy Bee BabysittingBabysitter at Busy Bee Babysitting