Johana McGhee
Apex,NC
Summary
Motivated student working toward Bachelors of Arts in Social Justice and Human Rights. Possesses experience in Community outreach and Project Management. Proven success working within fast-paced, collaborative settings.
- Adept at designing comprehensive planning roadmaps to generate effective and impactful community events and initiatives.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2021 - Current
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Collaborated with management to develop strategies for boosting overall store performance,
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Trained new employees and delegated daily tasks and responsibilities.
Team Captain
Chick-fil-A
06.2019 - 12.2021
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Improved employee retention through mentoring, coaching, and providing constructive feedback.
- Boosted team morale by organizing team-building activities and fostering positive work environments.
Education
Bachelor of Arts - Social Justice And Human Rights
Arizona State University
Tempe, AZ07.2025
High School Diploma -
Apex Friendship High School
Apex, NC06.2021
Skills
- Fluency in Chinese (Mandarin) and Spanish
- Interpersonal Skills
- Active Listening
- Slack
- Problem Solving
- Time Management
- Willingness to learn
- Operations Management
- Training and mentoring
- Strategic Planning
Timeline
Shift Supervisor
Starbucks
12.2021 - Current
Team Captain
Chick-fil-A
06.2019 - 12.2021
Bachelor of Arts - Social Justice And Human Rights
Arizona State University
High School Diploma -
Apex Friendship High School
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