Joey Richardson

• Work a que to contact clients with new merchant accounts to offer training.
• Contact clients to complete training over the phone on their new credit card equipment.
• Help work a group email box assisting clients and internal employees questions about their merchant accounts and equipment.
• Assist with taking inbound calls about billing, credit card payment processing and troubleshooting payment processing equipment.
• Interact with team members across departments to research and resolve customer issues.

Received inbound phone calls for a major mail order pharmacy order medication and assist with questions on pricing.

• Assisted customers accessing information on-line place orders

• Monitor call center floor assist employees with escalations from inbound calls and provided assistance to them on their calls assistance clients billing cell phone service.
• Point of contact with vendor for provide access to systems for new employees and deactivating those systems at end of employment.

• Received inbound calls for major cable provider provider answer billing questions, performed technical support, and scheduling technician visits

• Performed Data Entry Functions for major telephone provider to add new service, add/remove features, discontinue services and other changes