Joey Diaz
Concord
Summary
Accomplished Distribution Systems Administrator and Field Operations Manager at Coke Consolidated, adept in Microsoft Office Suite and staff oversight. Spearheaded efficient logistics and technical support, enhancing operational efficiency and compliance. Proven track record in training development and performance monitoring, significantly contributing to organizational objectives.
Overview
9
9
years of professional experience
Work History
Distribution Systems Administrator
Coke Consolidated
01.2019 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues with Geotab.
- Was the trainer in the onboarding process of new employees by setting up training days and providing initial Order plus training.
- Delivered Tier 2 support for problem identification, diagnosis and issue resolution for Order plus and Geotab.
- Conducted regular audits of user accounts and access permissions for Geotab, maintaining compliance with regulatory standards and organizational policies.
Field Operations Manager
Coke Consolidated
01.2016 - 12.2018
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Coordinated logistics efforts for efficient deployment of resources across various Branch locations simultaneously.
- Aligned field operations goals with overall company objectives, ensuring all KBI's were executed according to corporate standards and expectations.
- Monitored team performance of all branches in the Market Unit to assess training requirements and areas in need of improvement.
Education
Bachelor of Science - International Business
SUNY College At Plattsburgh
Plattsburgh, NY05-1993
Skills
- Microsoft Office Suite
- Staff oversight
- Technical support
- Operational efficiency
Timeline
Distribution Systems Administrator
Coke Consolidated
01.2019 - Current
Field Operations Manager
Coke Consolidated
01.2016 - 12.2018
Bachelor of Science - International Business
SUNY College At Plattsburgh
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