Joseph Carlson

actively protecting citizens and property by responding to emergencies, enforcing laws, preventing crime, and providing first aid

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
• Greeted customers and guided cars into washing and detailing area.
• Vacuumed and steam cleaned interior floors carpet and seating.
• Cleaned windows, mirrors, headlights, taillights, and waxed, and power buffed exterior.
• Answered customer questions on pricing, products, procedures, and materials used.
• Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.