Joely Santaolaya-Mora
Archdale
Summary
Dedicated professional with proven customer service and office organization skills, honed at American HD General Upholstery. Excelled in creating welcoming environments and efficiently managing tasks, demonstrating exceptional attention to detail and team collaboration. Achieved high accuracy in scheduling and transaction handling, underscoring a strong work ethic and integrity. Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
4
4
years of professional experience
Work History
Cashier
Company's Coming
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Front Desk Receptionist
American HD General Upholstery
06.2021 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Associate of Science - Dental Hygiene
Guilford Technical Community College
Jamestown, NC06-2027
High School Diploma -
Trinity High School
Trinity, NC06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Attention to detail
- Time management
- Office organization
- Team collaboration
- File organization
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Company's Coming
08.2024 - Current
Front Desk Receptionist
American HD General Upholstery
06.2021 - 01.2024
Associate of Science - Dental Hygiene
Guilford Technical Community College
High School Diploma -
Trinity High School
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