Joelina Landa
Clayton
Summary
Accomplished AVP, Branch Manager with a proven track record at United Community, adept at enhancing customer satisfaction and leading teams for career growth. Skilled in branch operations management and bilingual communication, I excel in conflict resolution and staff supervision, significantly improving service delivery and financial solutions.
Overview
19
19
years of professional experience
Work History
AVP, BRANCH MANAGER
UNITED COMMUNITY
05.2016 - Current
- Lead a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Increase customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Submit loan applications to underwriter for verification and recommendation.
- Gather information to open Checking, IRA, HSA, or Certificate of deposit accounts.
Sales Associate
Airport Wireless
10.2011 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Attractions Attendant
Universal Studios
05.2006 - 10.2011
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Operated rides and attractions according to written guidelines to reduce injuries.
Education
Associate of Applied Science - Medical Office Administration
Johnston Community College
Smithfield, NC05-2020
Skills
- Branch operations management
- Customer relationships
- Multilingual in Spanish and English
- Cash handling expertise
- Conflict resolution
- Staff supervision
Affiliations
- Ambassador for Triangle East Chamber of Commerce
Languages
Spanish
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Learning new cooking recipes
- Road Trips with my boys
- Watching my boys play sports both soccer and football
- Volunteer Work
Timeline
AVP, BRANCH MANAGER
UNITED COMMUNITY
05.2016 - Current
Sales Associate
Airport Wireless
10.2011 - 01.2016
Attractions Attendant
Universal Studios
05.2006 - 10.2011
Associate of Applied Science - Medical Office Administration
Johnston Community College
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