Joel Key, LEED AP

• Collaborated with teams to develop and implement strategic growth initiatives that expanded market presence.
• Reviewed performance metrics to identify operational bottlenecks, streamlining processes for enhanced efficiency.
• Established strong relationships with clients and stakeholders to enhance engagement.
• Facilitated regular meetings to effectively communicate organizational goals across departments.
• Guided management and supervisory staff in fostering teamwork, ensuring alignment with organizational objectives.
• Resolved customer complaints swiftly while maintaining high quality standards in service delivery.
• Qualified licenses for NC, SC, and VA while exercising general supervision on all projects.

I always describe ABM as the “largest Fortune 500 company you have never heard of”. Total 2024 revenue was just shy of 9 billion dollars. HVAC, Plumbing, and Refrigeration was a part of the “Technical Solutions Group” I worked within. With over 100,000 employees in dozens of various industry groups my time there was an amazing learning experience.

• Oversaw all Construction & AOR projects in North and South Carolina in the role of project manager.
• Maintained all state-required contractor's licenses while supervising all construction projects across the 3-state region ensuring regulatory complience.
• At the close of 2024, my managed division had less than 1% “Best in Class” inventory variance.
• Analyzed weekly and monthly service agreement and project performance data.
• Implemented policies and standard operating procedures to streamline operations.
• Oversaw quality assurance, customer service, and logistics management to ensure smooth workflow.
• Analysed key performance indicators to assess operational process effectiveness.
• Ensured compliance with safety regulations conducted monthly safety meetings.

• Led all operational aspects of HVAC service and plumbing division, driving service excellence and operational efficiency.
• Oversaw co-worker supervision, conducted sales and service training, enhanced customer service and retention, performed P&L analysis, and executed sales planning.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Tracked customer interactions and transactions to enhance service quality and ensure customer satisfaction.
• Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
• Established and enforced safety protocols to ensure a safe working environment for all employees.

• Enhanced operational efficiency through vertical integration of services with Airmakers.
• Coordinated projects with sister company to align strategies and profitability objectives.
• Directed daily operations to ensure efficient workflows and client satisfaction.
• Managed budgeting and resource allocation to support project execution and growth.

• Oversaw HVAC service division comprising 14 service technicians, 6 installation mechanics, 2 dispatchers, and 2 outside sales personnel.

• regional technical service representative and technical trainer overseeing NC, SC, GA, and VA.