Joel Jackson
Senior Telecommunications Technician
Apex,NC
Summary
Dynamic Senior Telecommunications Technician with ECS Federal, skilled in troubleshooting VoIP systems. Achieved high customer satisfaction through efficient issue resolution and strong vendor relationships. Proven ability to enhance operational efficiency by installing and repairing complex telecommunication systems while delivering exceptional service and training to clients.
Overview
25
25
years of professional experience
Work History
Senior Telecommunications Technician
ECS Federal
Apex, North Carolina
03.2013 - 12.2025
- Ensured seamless communication for clients through troubleshooting and repairing complex telecommunication systems.
- Avaya was the Voip system that we used. I was able through the call manager, assign the numbers and features needed on the phone.
- Collaborated with team members to develop comprehensive project schedules, ensuring timely completion of assignments.
- Maintained accurate documentation of work completed, allowing for efficient tracking of project progress and ongoing maintenance requirements.
- Ticket tracking was completed using Service Now and Avaya SNOW.
- Established strong working relationships with vendors, negotiating favorable terms for equipment purchases and maintenance contracts.
- Increased customer satisfaction by providing timely responses to service requests and resolving issues efficiently.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Provided training to customers to enhance use and understanding of network systems.
- Installed video conferencing equipment. They used Crestron Microsoft Teams Room Solution. This included hanging the tv, routing cables within the wall and to the table for the control pad.
Telecommunications Installation Technician
TEKsystems
Apex, North Carolina
06.2001 - 03.2013
- Installation of DMS-100 telephony equipment in lab and telco environments.
- Exceeded client expectations with meticulous attention to detail for seamless installations that minimized disruptions to daily operations.
- Provided exceptional service for clients by effectively managing time and resources during installations.
- Enabled smooth integration of new technology into existing systems by providing expert advice on compatibility issues and potential challenges.
- Delivered consistent high-quality work by adhering to established installation standards, guidelines, and procedures.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Central Carolina Community College
Sanford, North Carolina, NC 05.2001 -
Skills
Power systems
Structured cabling
Troubleshooting and repair
VoIP systems
Video Conferencing systems
Timeline
Senior Telecommunications Technician
ECS Federal
03.2013 - 12.2025
Telecommunications Installation Technician
TEKsystems
06.2001 - 03.2013
Associate of Applied Science - Electrical, Electronics And Communications Engineering
Central Carolina Community College
05.2001 -