Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joe (Auston) Brown

Waynesville,NC

Summary

Dynamic Comfort Advisor with a proven track record at All Service Heating & Air Conditioning, excelling in client relationship building and sales proposals. Achieved high client retention through exceptional problem-solving and organizational skills, consistently exceeding sales targets while ensuring compliance with industry standards. Committed to enhancing customer satisfaction and optimizing HVAC solutions.

- EPA Universal Certified

- A2L Certified

- Mitsubishi Smart Multi & Diamond Builder Certified

- Wrightsoft Load Calculation Certified

- $3,000,000 Dollars a year Sales Average

Overview

10
10
years of professional experience

Work History

Comfort Advisor

All Service Heating & Air Condtioning
03.2024 - Current
  • Ensured adherence to industry standards by staying up-to-date with relevant training, certifications, and regulations.
  • Helped customers achieve comfort targets by closing deals for new and upgraded system installations each month.
  • Expanded market share through effective promotion of the company''s unique selling points during initial consultations with potential clients.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
  • Prepared pricing agreements and contracts to close sales.
  • Achieved high levels of client retention due to exceptional interpersonal skills and ability to create a positive rapport from the first interaction.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.

Lead HVAC Installer

Horizon Heating & Air
02.2021 - 02.2024
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.

HVAC Installer

All About Heating & Air
05.2018 - 02.2021
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.

Commercial HVAC Helper

MB Haynes
09.2015 - 04.2018
  • Participated in ongoing training programs to stay current on industry trends, best practices, and new technology advancements in the HVAC field.
  • Assisted in the installation of new heating, ventilation, and air conditioning systems for enhanced energy savings.
  • Collaborated with senior technicians to diagnose complex issues and implement effective solutions.
  • Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
  • Supported environmental sustainability initiatives by properly disposing of refrigerants and other hazardous materials in accordance with regulatory guidelines.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Filled out detailed work orders for each job completed.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new equipment in multiple customer locations.
  • Followed safety protocols on job sites.
  • Operated variety of power tools and hand tools.

Education

GED -

Haywood Community College
Waynesville, NC
05.2011

Skills

  • Goal-oriented mindset
  • Client relationship building
  • Sales proposals
  • Client relationship development
  • Industry awareness
  • Problem-solving
  • Time management
  • Customer service
  • Multitasking
  • Organizational skills
  • Team leadership
  • Professional demeanor

Languages

English
Full Professional

Timeline

Comfort Advisor

All Service Heating & Air Condtioning
03.2024 - Current

Lead HVAC Installer

Horizon Heating & Air
02.2021 - 02.2024

HVAC Installer

All About Heating & Air
05.2018 - 02.2021

Commercial HVAC Helper

MB Haynes
09.2015 - 04.2018

GED -

Haywood Community College

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Joe (Auston) Brown