Joeanna Fisher
Gastonia
Summary
Accomplished and certified Pharmacy Technician with 10 years of experience in retail pharmacy environments including major national chains. Practiced at offering and dispensing medications to patients, offering information to patients and communicating with healthcare professionals. Provided exceptional customer service from prescription drop-off to pick-up. Knowledgeable in all aspects of pharmacy operations and eager to bring talent and expertise to this company.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Patient Engagement Specialist
Shields Health Solutions
Stoughton, MA
07.2026 - Current
- Developed patient engagement strategies to enhance communication and support throughout treatment processes.
- Collaborated with clinical teams to identify patient needs and tailor engagement efforts accordingly.
- Implemented feedback mechanisms to gather patient insights, driving continuous improvement in services offered.
- Advocated for patients' needs within organizational strategies, ensuring alignment with care objectives and policies.
- Streamlined workflows for patient onboarding, resulting in improved efficiency and reduced wait times for services.
- Participated in ongoing professional development opportunities to stay current on best practices for patient engagement strategies.
- Provided guidance to patients navigating complex insurance claims processes, reducing financial stressors associated with medical treatments.
Certified Pharmacy Technician
United Healthcare, UHG
Charlotte, North Carolina
09.2022 - 06.2026
- Mail Order Pharmacy
- Data Entry Technician
- Assist pharmacist with data/order entry with new prescriptions received via fax or mail in by patients
- Trained in data exceptions, assisting with insurance rejections, submitting prior authorizations, and copay card issues.
- Assist in updating patient insurance and escalating issues to proper management when needed.
- Make outgoing calls to doctor’s offices, copay card manufacturers, and patients when required.
- Maintain daily APR within company requirements.
Housekeeping Attendant
Hampton Inn & Suites Hotel By Hilton
Shelby, NC
08.2021 - 09.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Turnover of up to 18 rooms daily.
Certified Pharmacy Technician
CVS Pharmacy
Shelby, NC
02.2016 - 08.2021
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted and labeled prescriptions with correct item and quantity.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Assisted with any additional pharmacy related needs.
Pharmacy Technician
Fisher-Rx Direct Pharmacy
Shelby, NC
01.2008 - 02.2012
- Assisted pharmacist by filling prescriptions, up to 200 daily, for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Assisted with any additional pharmacy needs.
Education
Certificate - Pharmacy Technology
Cleveland Community College
Shelby, NCHigh School Diploma - undefined
Burns High School
Lawndale, NCSkills
- Exceptional Customer Service
- Task & Time Management
- Computer Proficient
- Drug inventory management
- Pharmacy and customer records management
- Assisting pharmacists
- Data Entry
- Prior Authorizations
- Problem-solving skills
- HIPAA compliance
- Healthcare
Certification
- CPhT - Certified Pharmacy Technician
- NC Registered
- Vaccine Certified
- CPR Certified
Timeline
Patient Engagement Specialist
Shields Health Solutions
07.2026 - Current
Certified Pharmacy Technician
United Healthcare, UHG
09.2022 - 06.2026
Housekeeping Attendant
Hampton Inn & Suites Hotel By Hilton
08.2021 - 09.2022
Certified Pharmacy Technician
CVS Pharmacy
02.2016 - 08.2021
Pharmacy Technician
Fisher-Rx Direct Pharmacy
01.2008 - 02.2012
High School Diploma - undefined
Burns High School
Certificate - Pharmacy Technology
Cleveland Community College