Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Joe TIllmon

Charlotte

Summary

Dedicated IT professional with hands-on experience in switch/router configuration, network troubleshooting, and VoIP setup. Skilled in deploying resilient network infrastructures, and providing exceptional customer service. Strong collaboration and communication skills, with a focus on delivering reliable and secure network solutions in challenging environments. CCNA certification is in progress to deepen expertise and advance in network engineering.

Overview

9
9
years of professional experience

Work History

NOC Engineer I

Conterra Networks
Charlotte
04.2025 - Current
  • Troubleshot connectivity issues to ensure minimal downtime for clients.
  • Collaborated with engineering teams to resolve escalated technical problems.
  • Documented network incidents and solutions in the ticketing system.
  • Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
  • Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.

Wireless Network Technician (Volunteer)

Information Technology Disaster Recovery Center (ITDRC)
Charlotte
11.2024 - Current
  • Collaborated with a team of IT professionals in the field to deploy and configure a resilient wireless network for hurricane-impacted communities in Western Carolina.
  • Deployed Starlink satellite internet systems to provide wireless connectivity in remote areas.
  • Deployed Cisco switches and Meraki access points to create mesh networks, delivering reliable Wi-Fi coverage to over 75 community members.
  • Demonstrated expertise in network design, ensuring full network access and coverage the emergency response teams (Fire department, Health Care Faciluties) under challenging conditions.
  • Enabled rapid deployment and scalability to restore communication and internet services in disaster zones.

Service Technician/ Customer Service

Tillmon Appliance & Services
02.2017 - Current
  • Delivered exceptional customer service to 10 to 20 clients weekly, troubleshooting and resolving home appliance issues.
  • Conducted thorough inspections of installation areas to optimize appliance performance and energy efficiency.
  • Provided on-call support to address technical issues promptly, ensuring client satisfaction.
  • Recommended tailored solutions, enhancing customer experience, and fostering trust.

Education

Information Technology

CCNA Training
01-2025

Full Stack Network Associates -

NGT Academy Network Engineering Training
08-2024

CompTIA A+ Certified -

Udemy
04-2023

Skills

  • Networking technologies: Cisco routers, switches, Meraki access points, VLAN configuration,
  • Network security: basic authentication, access control, network troubleshooting, and support
  • Network protocols: TCP/IP
  • Troubleshooting tools: Cisco CLI, ping, tracert, and show commands used to troubleshoot network infrastructure devices
  • Additional Skills: VoIP configuration, customer service, technical fieldwork, team collaboration

Accomplishments

  • Designed and configured a LAN consisting of routers, switches, PCs, access points and tested network for connectivity post-configuration using CLI tools
  • Created Vlans with access ports, trunk ports and ospf,static and eigrp routing protocols
  • Configured cisco routers and switches to enforce basic authentication, security, and access control for local and remote users
  • Set up VOIP and QoS services on cisco routers to prioritize voice over data network traffic and ensure voice communication quality

Timeline

NOC Engineer I

Conterra Networks
04.2025 - Current

Wireless Network Technician (Volunteer)

Information Technology Disaster Recovery Center (ITDRC)
11.2024 - Current

Service Technician/ Customer Service

Tillmon Appliance & Services
02.2017 - Current

Information Technology

CCNA Training

Full Stack Network Associates -

NGT Academy Network Engineering Training

CompTIA A+ Certified -

Udemy

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Joe TIllmon