Joseph Murphy
Troy
Summary
A results driven individual with a focus on problem-solving, teamwork, and customer service. Proven ability to do my part to maintain and help enhance operational processes. Following instructions but being able to think on the fly makes me a valued member of the team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Carone and Sons LLC
Manchester, CT
03.2022 - 01.2026
- Set daily schedules, supervised and followed up on tasks to ensure quality.
- Monitored equipment functionality, reporting issues for timely maintenance actions.
- Documented procedures and maintained accurate records of operations activities.
- Supervised staff and kept employees compliant with company policies and procedures.
- Built relationships with both staff and clients to find and address challenges and improve the proccess.
General Manager
Panera Bread
Various In CT
05.2017 - 03.2022
- Lead each cafe with integrity, and a keen eye for detail.
- Worked directly with the corporate office to diagnose and find any issues with the inventory system, labor tracking, and operational procedures.
- Directed staff training programs, improving team performance and service quality across multiple locations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Sent into struggling cafes to bring in operational integrity, and build a better culture to bring up scores, sales, and ultimately make them operate better.
Education
Associate of Arts - Food Service Management
Manchester Community College
Manchester, CT05-2015
Skills
- Problem-solving
- Teamwork
- Operational Knowledge
- Customer service
- Professionalism and punctuality
- Decision-making under pressure
- Adaptability to weather conditions
- Vehicle inspection proficiency
- Weight distribution awareness
- Preventive Maintenance
Certification
- Class A CDL
- First Aid/CPR
- AED
Timeline
Operations Manager
Carone and Sons LLC
03.2022 - 01.2026
General Manager
Panera Bread
05.2017 - 03.2022
Associate of Arts - Food Service Management
Manchester Community College