Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
Generic

JOE HADDAD

Charlotte

Summary

Customer Service Manager Dedicated and a motivated Lead employee with over 20 plus years of customer service experience. Experienced in team leadership and management. To secure a challenging and dynamic corporate position, providing an opportunity to apply my broad experience, knowledge and excellent qualifications in an engaging career.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Clarys Inc
08.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Cabin Crew Manager

MIDDLE EAST AIRLINES AIRLIBAN
03.2019 - 12.2021
  • Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
  • Collaborated with flight crew members to provide excellent customer service.
  • Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
  • Met and exceeded airline safety requirements for a safe flight experience.
  • Trained in emergency evacuation procedures, CPR, and First Aid.
  • Completed flight preparations and landing procedures according to company policy.

Senior Cabin Crew Member

MIDDLE EAST AIRLINES AIRLIBAN, US
02.2014 - 02.2019
  • Collaborated with flight crew members to provide excellent customer service.
  • Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs.
  • Answered passenger questions and concerns, escalating issues to pilot or security team.
  • Monitored passenger behavior to identify threats to safety of crew and other passengers.
  • Directed and assisted passengers in emergency situations.
  • Determined special assistance needs of passengers, such as small children, elderly, and disabled persons.
  • Prepared reports showing departures and destinations, passenger ticket numbers, meal, and beverage inventories, cabin equipment conditions, and problems encountered.

Cabin Crew Member

MIDDLE EAST AIRLINES AIRLIBAN, US
02.2009 - 01.2014
  • Took inventory of headsets, alcoholic beverages and money collected.
  • Administered first aid to passengers in distress.
  • Attended preflight briefings concerning weather, emergency procedures, food, and beverage service and passenger count.
  • Checked food, beverages, emergency equipment, and other supply levels aboard.
  • Greeted passengers boarding aircraft and directed them to assigned seats.
  • Reassured passengers when situations, such as turbulence, were encountered.

Education

No Degree - Management Information System (Not Completed)

Notre Dame University
01.2006

High School Diploma - undefined

Lebanon Evangelical School
01.2006

Skills

  • Diplomacy
  • Flight Training
  • Leadership Competency
  • Airline Management
  • Safety Awareness
  • Security Procedures
  • Operational Standards
  • Emergency Procedures

Accomplishments

  • Increased sales by 40% while reducing food costs by 20%.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Supervised team of 6 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Aeronautical First Aid
  • Airbus A 320/321/330 License
  • Dangerous Goods
  • "Senior" Y.M.C.A swimming techniques and lifesaving certificate.
  • "Junior" Y.M.C.A swimming techniques and lifesaving certificate.
  • Red Cross & CPR

LANGUAGES

Arabic Native
English Fluent
French Conversational

Timeline

Restaurant Manager

Clarys Inc
08.2023 - Current

Cabin Crew Manager

MIDDLE EAST AIRLINES AIRLIBAN
03.2019 - 12.2021

Senior Cabin Crew Member

MIDDLE EAST AIRLINES AIRLIBAN, US
02.2014 - 02.2019

Cabin Crew Member

MIDDLE EAST AIRLINES AIRLIBAN, US
02.2009 - 01.2014

High School Diploma - undefined

Lebanon Evangelical School

No Degree - Management Information System (Not Completed)

Notre Dame University

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JOE HADDAD