Jodi Nye
Bunnlevel
Summary
Dynamic Medical Office Assistant with proven expertise at Carolina Family Foot Care, excelling in patient scheduling and insurance verification. Recognized for enhancing patient care through meticulous data entry and exceptional multitasking skills. Committed to maintaining HIPAA compliance while fostering a collaborative team environment to improve operational efficiency.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Carolina Family Foot Care
09.2023 - 06.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Operations Supervisor
Talecris Plasma Resources
04.2007 - 05.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Care Technician
Fresenius Dialysis
10.2001 - 05.2006
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Education
No Degree - Registered Medical Assistant
Fayetteville Technical Community College
Fayetteville, NC09-2023
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- Attention to detail
- Data entry
- Medical terminology
- Insurance verification
- Managing patient records
- Patient scheduling
- Team leadership
- HIPAA compliance
- Medical procedures
- Patient registration
Accomplishments
- Supervised team of 30 staff members.
- Traveled to Liberia to work on Ebola Project un Confrinetun Probitas for Grifols, 08/12/2017-09/22-2017
Certification
Registered Medical Assistant
Timeline
Medical Office Assistant
Carolina Family Foot Care
09.2023 - 06.2024
Operations Supervisor
Talecris Plasma Resources
04.2007 - 05.2020
Patient Care Technician
Fresenius Dialysis
10.2001 - 05.2006
No Degree - Registered Medical Assistant
Fayetteville Technical Community College
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