Jodi Nye
Bunnlevel
Summary
Dynamic Medical Office Assistant with proven expertise in patient scheduling and electronic health records at Carolinas Family Foot Care. Adept at insurance verification and maintaining HIPAA compliance, while delivering exceptional patient education. Recognized for enhancing operational efficiency and fostering a compassionate environment for patient care. Strong communicator with a commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Carolinas Family Foot Care
Fuquay-Varina
09.2023 - 06.2024
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Scheduled and confirmed patient appointments and consultations.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Provided education to patients about their medications or treatments.
- Prepared patient charts prior to each appointment.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Verified insurance coverage for each patient visit.
- Submitted diagnosis and procedure codes for insurance companies.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Compiled and coded patient information or data in appropriate computer system.
- Interviewed patients to complete case histories and intake forms.
- Communicated with patients with compassion while keeping medical information private.
- Maintained a clean work environment by adhering to infection control protocols.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Provided guidance to patients regarding their care plan or treatment options.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Routed laboratory or diagnostic results to appropriate staff.
- Updated and maintained databases with current information.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Operations Supervisor
Grifols Plasma Resources
Fayetteville
04.2007 - 05.2020
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on proper job functions and company policies and procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Ensured compliance with all safety regulations in the workplace.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees in handling difficult or complex problems.
- Operated equipment and machinery according to safety guidelines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Patient Care Technician
Fresenius
Fayetteville
10.2001 - 05.2006
- Explained treatment procedures to patients and their families.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Instructed new employees on proper techniques of performing daily tasks.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Restocked unit frequently with necessary medical supplies.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient admissions, discharges and transfers.
Education
Certificate - Medical
Fayetteville Technical Community College
Fayetteville, NC09-2022
Skills
- Patient scheduling
- Electronic health records
- Medical billing
- Insurance verification
- HIPAA compliance
- Patient education
Affiliations
Gardening, canning, working out at the gym, and going for rides on the motorcycle with my husband, are things that I enjoy doing.
Certification
Registered Medical Assistant Certifcate
Timeline
Medical Office Assistant
Carolinas Family Foot Care
09.2023 - 06.2024
Operations Supervisor
Grifols Plasma Resources
04.2007 - 05.2020
Patient Care Technician
Fresenius
10.2001 - 05.2006
Certificate - Medical
Fayetteville Technical Community College